Intel HD Graphics Driver Update Problem

[idata]

Hello everyone,

I tried to update my Intel HD Graphic driver to the 15.28.15.64.3062 version that came out 03/21/2013 and I'm pretty sure I don't have that version.

I downloaded the zip and the exe version but in both case it showed me the same error message:

"this computer does not meet the minimum requirements for installing the software"

I checked and I do have all the requirements that are written in the "Installation_Readme" file. I'm only not sure about the third condition which is:

"There should be sufficient hard disk space in the directory on the system in order to install this software" because I don't know where to find

that information but i think I have space because I have about 20 GB free on my C/ disk.

These are my computer information:

Computer : Toshiba Satellite L655 PSK1EE

Processor : Intel(R) Core(TM) i3 CPU M370 @2.40GHz

System type : 64-bit Operating System

Windows Edition : Windows 7 Home Premium 64 bit

If it's not enough just tell me what to add and how to find the information about it.

Thanks For Your Help!

[Kevin_M_Intel]

Hi Aquaninja101/ stream1,

You can try the steps above with this graphics controller:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3720&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3720&DwnldID=23714

Tush,

If you have done the steps mentioned in the document mentioned above, I recommend you contacting your Computer Manufacture so they can provide the custom drivers designed and created specifically for your system.

[DChen58]

Umm....I cant download Intel(R) HD Graphic eversince i uninstall that driver from Device Manager.It will say 'My Computer Does Not Meet The Requirement To install this software'.I Used To Have That driver but why cant i now.I have all the requirement for the download.

Window 8/8.1 64bit,Intel Inside Core i5.

[Kevin_M_Intel]

Hi AbhiShah,

Thanks for the comments. Based on the system report you posted it seems your computer is running a second generation processor and that is the reason why you are having problems installing the driver Ver 3496. This version is for 3rd/4th generation processors.

The driver you need to install is the following:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3319&DwnldID=23763 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3319&DwnldID=23763

If you get the notifications "Your computer does not meet the minimum requirement for installing the software" It is because our drivers are generic software and the drivers that oems provide are special and custom drivers specifically for their systems. So in case you have problems try the steps mentioned here:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Dawson5404,

I regret to say that I will need to know the specific graphics controller you have so I can provide accurate information. Can you please post your graphics report here?

How to get it?

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.

[DChen58]

Sorry Cant Find Graphic Properties after right clicking on my desktop.Currently i dont have any driver neither can i open my Intel(R)HD Graphic Control

[Kevin_M_Intel]

HI Dawson,

I see you are working this same issue in another thread. Please continue here:

https://communities.intel.com/thread/53099 https://communities.intel.com/thread/53099

Kevin M

[PZ11]

------------------

System Information

------------------

Time of this report: 8/18/2014, 17:42:23

Machine name: PATRICKSPC

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: K55A

BIOS: K55A.406

Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz (4 CPUs), ~2.6GHz

Memory: 4096MB RAM

Available OS Memory: 3982MB RAM

Page File: 2350MB used, 5726MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_21021043&REV_09

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD038E

Native Mode: 1366 x 768(p) (59.996Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3308 (English)

Driver Version: 10.18.10.3308

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Not Supported by WiFi driver

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 10/1/2013 13:02:32, 12100096 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-1F7F-0801B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x21021043

Revision ID: 0x0009

Driver Strong Name: oem20.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3308:pci\ven_8086&dev_0166&subsys_21021043

Rank Of Driver: 00DA0001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB

[CSerr1]

Hi Kevin,

Can't you just tell me what driver I need to install?

Thanks,

Operating System: Windows 8.1

System Manufacturer: Samsumg Electronics

Processor: Intel(R) Core(TM) i7-3635QM CPU @ 2,40GHz 2,40 GHz

Installed memory (RAM): 8,00 GB (7,71 usable)

System type: 64-bit Operating System, x64-based processor

Computer: Computer Type ACPI x64-based PC Operating System Windows 8.1 Home Edition OS Service Pack [ TRIAL VERSION ] Internet Explorer 9.11.9600.16521 DirectX DirectX 11.0

Display: Video Adapter Intel(R) HD Graphics 4000 (2112 MB) Video Adapter Intel(R) HD Graphics 4000 (2112 MB) Video Adapter Intel(R) HD Graphics 4000 (2112 MB) Video Adapter NVIDIA GeForce GT 640M (1024 MB) Monitor Generic PnP Monitor

[SRhei]

Same thing but I have a WIndows 8 Asus with Intel core i7 4th gen Intel HD graphics family and was wondering what update driver I should use.

[TWitt2]

I am trying to find out the same answer as Aquaninja101. I will wait for the response from Kevin....thanks

[MShaw6]

Hello,

I can't find the right update for my graphics intel drive

I went to choose 3rd generation Intel HD 4000 from the download page and choose windows 8 64 bit....It says that the latest version is 15.33.22.64.3621

But when I click on desktop>graphic properties then went the intel graphics control panel open I clicked on options and support >information center ....It says that my driver version is 9.17.10.2932

Which isn't starting with (15.33.22) AT ALL.

So when I started to download that driver from here :https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23885&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23885&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

It gave me an error message says:The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.Setup will exitso I really needs ur help to successfully update my Intel graphics cardMy laptop specification:Lenovo Z500

Proccessor: Intel(R) Core(TM) i5-3230M CPU @ 2.60 GHz

System type : 64-bit Operating System

Windows Edition : Windows 8 Pro

My intel graphics card is :Intel(R) HD Graphics 4000

I also got Nvidia Geforce 740M 2GB dedicated

Tell me if you wants any other specifications

Thanks alot guys for listening and for helping

[Kevin_M_Intel]

Hi SUPERMOST,

Please check post # 77.

Kevin M

[JWu75]

Hello,

I recently tried to update my Driver to the "Intel® Iris™ and HD graphics Driver for Windows* 7/8/8.1 64-bit" Version 15.33.22.64.3621. Similar to the OP, I am 100% certain that I do not have this version for the driver, however, when I try to update my driver on the device manager page, it is constantly telling me I already the latest version. I am currently on version 9.17.10.2857, the Driver Date being 2012-09-13. When I download the driver from this page: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23885&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers Download Center. It says my computer did not is not compatible or something and the program will exit.

Is there any way to update my computer to the latest driver?

Here are my specs :

Windows 8

Manufacture : Samsung

Processor : Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz

RAM: 8.00GB (7.89GB Usable)

System Type: 64 Bit operation system, x64-based processor

Current Driver Version: 9.17.10.2857

Storage Total size of hard disk(s)907 GB Disk partition (C:)742 GB Free (907 GB Total) Media drive (D:)CD/DVDGraphics Display adapter typeIntel(R) HD Graphics 4000 Total available graphics memory1664 MB Dedicated graphics memory32 MB Dedicated system memory0 MB Shared system memory1632 MB Display adapter driver version6.2.9200.16384 Primary monitor resolution1366x768 DirectX versionDirectX 11 or better

Any help is appreciated!

[Kevin_M_Intel]

Hi SnakeCity,

Have you tried the steps mentioned before on post # 77?

[MMark34]

Same problem,

I have re-installed my windows and I cannot install my graphic card. Got the message that this card is not supported.

System Information

------------------

Time of this report: 7/4/2014, 16:35:41

Machine name: MARKO-PC

Operating System: Windows 7 Home Basic 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

Language: English (Regional Setting: English)

System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

System Model: 350V5C/350V5X/350V4C/350V4X/351V5C/351V5X/351V4C/351V4X/3540VC/3

BIOS: BIOS_VENDOR Ver: P04AAL.022.120630

Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

Memory: 4096MB RAM

Available OS Memory: 3992MB RAM

Page File: 2231MB used, 5749MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_C0D8144D&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO21EC

Native Mode: 1366 x 768(p) (60.063Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3621 (English)

Driver Version: 10.18.10.3621

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 5/16/2014 21:27:30, 16586584 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-D879-D2E0B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0xC0D8144D

Revision ID: 0x0009

Driver Strong Name: oem6.inf:IntelGfx.NTamd64.6.1:iIVBM_w7:10.18.10.3621:pci\ven_8086&dev_0166

Rank Of Driver: 00E62001

Please help.

[MOcho2]

I have a Mac Book Air 3 generation with Intel HD graphics, When I boot in Mac OS, all works fine, but when boot in Windows 7 with BootCamp, after "starting windows" it get a black screen, in safe mode works perfect, if I boot with a second monitor connected to my Mac its load all right, I update to the last driver version, but not fixed my problem, any suggestion?

[Kevin_M_Intel]

Miguel8a, I am sorry you are having this problem, you can try our driver but it is a generic driver and most of times it does not work correctly for Mac systems due to their internal hardware and software composition and limitations. I strongly recommend you contacting your Computer Manufacture for them to provide the special drivers you required.

Marko021,

The driver your system currently have is the latest one we have.

Kevin M

[MOcho2]

Hi Kevin, after many weeks in internet I found a page of apple with the last firmware for each model of Apple computer, I try to use Automatic Updates and all time Maveric OS say I have the last version, but in this page i found a newest, after update mi system with this firmware my problem was fixed

This is the link if somebody have the same problem

http://support.apple.com/kb/ht1237 http://support.apple.com/kb/ht1237

[JYi3]

I am having a similar problem with my installation/upgrade of my current video driver.

Here are my current specs on the driver

Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600)

Processor: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz (4 CPUs), ~2.7GHz

Card name: Intel(R) HD Graphics

Chip type: Intel(R) HD Graphics (Core i5)

DAC type: Internal

Current Mode: 1366 x 768 (32 bit) (60Hz)

Driver Version: 8.15.10.2900

[RCust]

Hello !

I've got same problem, and i try to download many drivers, but non of them work. So if you could please help to pick up a right one. Thanks a lot !

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

Language: Slovak (Regional Setting: Slovak)

System Manufacturer: Dell Inc.

System Model: Inspiron N5110

BIOS: BIOS Date: 08/03/12 11:06:40 Ver: 04.06.04

Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz

Memory: 4096MB RAM

Available OS Memory: 4004MB RAM

Page File: 2757MB used, 5243MB available

DxDiag Version: 6.01.7601.17514 32bit Unicode

[Kevin_M_Intel]

Hello Jakenardo,

Please note the latest driver we have for your controller is for Windows 7 and I noticed you have Windows 8.1. This may be the reason why you are having problems installing the driver(unsupported Operating System). My best recommendation in this case is for you to try getting the generic Microsoft driver for Windows 8.1 or downgrading to Windows 7 and installing the following driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22521 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22521

Mefi,

Try this driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764

If you find problems during the installation, try the steps mentioned here:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Kevin M

[SChow3]

Hi, I have a similar problem while using the intel driver update utility to see whether any update is available for the driver of my graphics card intel hd3000. It is showing that i have a generic intel driver and should contact the computer manufacturer. However i have installed the driver 9.17.10.3190 from lenovo official support website (mine is a laptop thinkpad e430 lenovo). Even the device manager says i have the correct driver and it is updated. Then why intel is showing this message while checking with driver update utility?