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Intel HD graphics 620 update issues

Slad
Beginner
3,374 Views

I just installed windows 10 and installed a new graphics driver as suggested by windows update. after install the graphics driver my display started flickering then it went black with a flickering line at the top of the screen. I tried installing the display driver from Lenovo support (I have a Lenovo ThinkPad T470), the issues weren't resolved. The display works doesn't flicker on startup and on safe mode. I should add that whenever the is installed can use the display and the it does the same thing when connected to another screen, I have to uninstall the driver to be able to access the screen  

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13 Replies
LeonWaksman
Super User
3,360 Views

Hi @Slad 

Are you aware that the first driver to be installed after Windows installation should be the Chipset Software. The next driver should Management Engine Software. Only after installing those drivers and rebooting your laptop,  you may install the Graphics Driver and all the other drivers. 

 

Leon

 

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Slad
Beginner
3,333 Views

Thanks @LeonWaksman for replying

 

Yes install the chipset software and the management software before proceeding to install the other drivers. 

 

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Andres_Intel
Employee
3,304 Views

Hello Slad,

  

 

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having flickering issues with your Intel® HD Graphics 620, I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions: 



  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Slad
Beginner
3,239 Views

Yes, It is the same for both internal and  external display. 

 

I have attached the  text file. I can't use the PC while the driver is installed because goes black after flickering  so I ran the SSU in safe mode with the driver installed and with the generic driver installed.

 

Thanks

 

 

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Andres_Intel
Employee
3,246 Views

Hello Slad,

 


Were you able to check the previous post?

Let us know if you still need assistance.

 


Best regards, 


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
3,204 Views

Hello Slad,

 

 

Thank you for your response, all the information provided has been really helpful.


Please follow the steps below and let me know the results:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Slad
Beginner
3,167 Views

Hello Andres, 

 

I have installed the version of the driver suggested and the result is still the same, my screen goes black a flicking line appears at the top of the screen as soon as the driver is installed. I am unable to access the command center, and I can find the desktop windows manager in the services. I really don't know what to do again please help me. 

 

Thanks.

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Andres_Intel
Employee
3,145 Views

Hello Slad,

 

 

Thank you for your answer, it has been very helpful.


For completing the steps recommended Intel Graphics Command Center

steps on How to Fix a Flickering Screen with Intel® Graphics, first, you have to install the Intel® Graphics Command Center following the article How to Install the Intel® Graphics Command Center From the Microsoft Store.


Please keep me informed of the results.


  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Slad
Beginner
3,128 Views

Hello Andres, 

 

I have installed the command center and then installed the driver. I drop down the resolution and the refresh rate to a lower one. The result is the same and the desktop window manager is still no where to be found. 

 

Thanks. 

 

 

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Andres_Intel
Employee
3,103 Views

Hello Slad,

 


Thank you for your response and for following all the steps.


I will start with an investigation to provide you with the next steps, as soon I have further information I will let you know.

  


Regards,


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
3,096 Views

Hello Slad,



Thank you for your time.


We have been working on the investigation since the issue happens to internal and external monitors it seems to be related to hardware issues we recommend you contact the laptop manufacturer for more assistance.


Let me know if you have further questions



Regards,


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
3,027 Views

Hello Slad,

 


Were you able to check the previous post?

Let us know if you still need assistance.

 


Best regards,


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
2,784 Views

Hello Slad,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards,


Andres P.

Intel Customer Support Technician


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