Intel HD graphics 620 update issues

[Slad]

I just installed windows 10 and installed a new graphics driver as suggested by windows update. after install the graphics driver my display started flickering then it went black with a flickering line at the top of the screen. I tried installing the display driver from Lenovo support (I have a Lenovo ThinkPad T470), the issues weren't resolved. The display works doesn't flicker on startup and on safe mode. I should add that whenever the is installed can use the display and the it does the same thing when connected to another screen, I have to uninstall the driver to be able to access the screen  

[LeonWaksman]

Hi @Slad 

Are you aware that the first driver to be installed after Windows installation should be the Chipset Software. The next driver should Management Engine Software. Only after installing those drivers and rebooting your laptop,  you may install the Graphics Driver and all the other drivers. 

Leon

[Slad]

Thanks @LeonWaksman for replying

Yes install the chipset software and the management software before proceeding to install the other drivers. 

[Andres_Intel]

Hello Slad,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having flickering issues with your Intel® HD Graphics 620, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• Just to confirm does it happen to external and internal monitors?
• I see you attached as screenshot of the SSU download, run, save and attach the report .txt for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Slad]

Yes, It is the same for both internal and  external display. 

I have attached the  text file. I can't use the PC while the driver is installed because goes black after flickering  so I ran the SSU in safe mode with the driver installed and with the generic driver installed.

Thanks

[Andres_Intel]

Hello Slad,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Slad,

Thank you for your response, all the information provided has been really helpful.

Please follow the steps below and let me know the results:

• I see you have installed the latest Lenovo graphics driver, you can update it to our latest generic version 31.0.101.2125. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).
• Follow the recommendation of the article How to Fix a Flickering Screen with Intel® Graphics.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Slad]

Hello Andres, 

I have installed the version of the driver suggested and the result is still the same, my screen goes black a flicking line appears at the top of the screen as soon as the driver is installed. I am unable to access the command center, and I can find the desktop windows manager in the services. I really don't know what to do again please help me. 

Thanks.

[Andres_Intel]

Hello Slad,

Thank you for your answer, it has been very helpful.

For completing the steps recommended Intel Graphics Command Center

steps on How to Fix a Flickering Screen with Intel® Graphics, first, you have to install the Intel® Graphics Command Center following the article How to Install the Intel® Graphics Command Center From the Microsoft Store.

Please keep me informed of the results.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Slad]

Hello Andres, 

I have installed the command center and then installed the driver. I drop down the resolution and the refresh rate to a lower one. The result is the same and the desktop window manager is still no where to be found. 

Thanks. 

[Andres_Intel]

Hello Slad,

Thank you for your response and for following all the steps.

I will start with an investigation to provide you with the next steps, as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Slad,

Thank you for your time.

We have been working on the investigation since the issue happens to internal and external monitors it seems to be related to hardware issues we recommend you contact the laptop manufacturer for more assistance.

Let me know if you have further questions

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Slad,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Slad,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician