Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
Announcements
Welcome to the Intel Community. If you get an answer you like, please mark it as an Accepted Solution to help others. Thank you!
For the latest information on Intel’s response to the Log4j/Log4Shell vulnerability, please see Intel-SA-00646
17069 Discussions

Intel HD3000 driver installation failure during update to Windows 10

ODolo
Beginner
1,887 Views

While trying to update Windows 8.1 to Windows10 on my Samsung NP530U3B laptop I'm getting this message in IntelGFXCoin.log

GFX Coinstaller (1.2.30.0) I

Version not found for file: C:\WINDOWS\SysWOW64\Intel_OpenCL_ICD32.DLL

Version not found for file: C:\WINDOWS\SysWOW64\OpenCL.DLL

No Destination file resolution: Install

Error encountered while copying file.

Copying and renaming 32-bit dll

Version not found for file: C:\WINDOWS\system32\Intel_OpenCL_ICD64.DLL

Version not found for file: C:\WINDOWS\system32\OpenCL.DLL

No Destination file resolution: Install

Error encountered while copying file.

Copying and renaming 64-bit dll

Obtaining INF filename

Filename: C:\WINDOWS\INF\oem39.inf

HWID: pci\ven_8086&dev_0116

Section: iSNBM0

PackageInfo/INFSource: F:\$WINDOWS.~BT\NewOS\Windows\System32\DriverStore\Temp\{F99382FA-D5A9-4CCC-BBBD-BD1D49A68251}\60b9b...

Using source path: F:\$WINDOWS.~BT\NewOS\Windows\System32\DriverStore\Temp\{F99382FA-D5A9-4CCC-BBBD-BD1D49A68251}\60b9b...

Attempting to install second pipe

Retrieved selected driver (Intel(R) HD Graphics 3000)

Retrieved driver information

Searching for section (iSNBM1)

Could not locate section, second pipe is probably not available on this platform

OS Version: 0xA

Preparing to launch installer

Launching installer: F:\$WINDOWS.~BT\NewOS\Windows\System32\DriverStore\Temp\{F99382FA-D5A9-4CCC-BBBD-BD1D49A68251}\60b9b... -s -report "c:\Intel\Logs" -coin "C:\WINDOWS\INF\oem39.inf"

Installer launch result: 0x2

*Exiting*

After this system update fails with C1900101-40017 error, which is, I beleive, come from this driver installation failure. How can I fix that and what does exit code 2 means?

This is successfull driver upgrade log on my current OS, just to compare:

GFX Coinstaller (1.2.30.0) I

Version not found for file: C:\WINDOWS\SysWOW64\Intel_OpenCL_ICD32.DLL

Version not found for file: C:\WINDOWS\SysWOW64\OpenCL.DLL

No Destination file resolution: Install

Error encountered while copying file.

Copying and renaming 32-bit dll

Version not found for file: C:\WINDOWS\system32\Intel_OpenCL_ICD64.DLL

Version not found for file: C:\WINDOWS\system32\OpenCL.DLL

No Destination file resolution: Install

Error encountered while copying file.

Copying and renaming 64-bit dll

Obtaining INF filename

Filename: C:\WINDOWS\INF\oem4.inf

HWID: pci\ven_8086&dev_0116

Section: iSNBM0

PackageInfo/INFSource: c:\users\oleg\appdata\local\temp\dmiwu\{cfd35cfb-7be2-4335-aa19-9cdc274e75f5}

Using source path: c:\users\oleg\appdata\local\temp\dmiwu\{cfd35cfb-7be2-4335-aa19-9cdc274e75f5}

Attempting to install second pipe

Retrieved selected driver (Intel(R) HD Graphics 3000)

Retrieved driver information

Searching for section (iSNBM1)

Could not locate section, second pipe is probably not available on this platform

OS Version: 0x306

Preparing to launch installer

Launching installer: c:\users\oleg\appdata\local\temp\dmiwu\{cfd35cfb-7be2-4335-aa19-9cdc274e75f5}\igxpun.exe -s -report "c:\Intel\Logs" -coin "C:\WINDOWS\INF\oem4.inf"

Installer launched successfully

Installer exit code: 0

*Exiting*

0 Kudos
1 Solution
Amy_C_Intel
Employee
753 Views

Hello osharper,

Checking the specifications of your Samsung NP530U3B, http://www.samsung.com/us/computer/pcs/NP530U3B-A01US-specs Specs - Laptops NP530U3BI | Samsung PCs, I noticed that it comes with the Intel® Core™ i5-2467M which has built in the Intel® HD Graphics 3000 meaning that the graphics are not compatible with Windows 10, therefore the error that you had, here you can check the supported Operating Systems http://www.intel.com/support/graphics/sb/CS-034343.htm Graphics Drivers — Supported Operating Systems.

Regards,

Amy.

View solution in original post

4 Replies
Amy_C_Intel
Employee
754 Views

Hello osharper,

Checking the specifications of your Samsung NP530U3B, http://www.samsung.com/us/computer/pcs/NP530U3B-A01US-specs Specs - Laptops NP530U3BI | Samsung PCs, I noticed that it comes with the Intel® Core™ i5-2467M which has built in the Intel® HD Graphics 3000 meaning that the graphics are not compatible with Windows 10, therefore the error that you had, here you can check the supported Operating Systems http://www.intel.com/support/graphics/sb/CS-034343.htm Graphics Drivers — Supported Operating Systems.

Regards,

Amy.

ODolo
Beginner
753 Views

Sorry, haven't mentioned the graphics adapter version, that could save you some time. So, do I have any workaround opportunities like forcing the installation of some generic driver or I just have to let my laptop to live it's last months with win 8.1 onboard?

Amy_C_Intel
Employee
753 Views

You can install Windows 10 but the issue here is that you will not find any drivers compatible with the Intel® HD Graphics 3000, my recommendation at this point is to keep Windows 8.1 until there is any update from Microsoft (Microsoft Updates).

Regards,

Amy.

ODolo
Beginner
753 Views
Reply