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Beginner
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Intel(R) Graphics HD 4000 Driver for Windows 8.1 (Not Working Properly)

I have an Asus K55A with an Intel core i5 processor.

I installed windows 8.1 today and now my graphics adapter's driver is crashed. I cannot view multiple monitors or adjust my screen resolution settings as it is defaulting to the default microsoft driver.

I have updated to Driver Version:

10.18.10.3316

I still get this notice in the device manager:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Object Name not found.

Can anyone advise, as I MUST have multiple monitors for work.

Thanks

166 Replies
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Beginner
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Rolling back to the previous driver causes other problems for me. So rolling back to Windows 8 instead of 8.1 might be the only solution. Contrary to what someone posted yesterday, there have been no new updates to this driver (per this site or Windows Update).

And still no responses from Intel................

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Beginner
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the latest intel HD graphics 4000 driver is faulty, I cannot adjust my screen brightness on my Samsung laptop. Reverting back to a driver released in 2012 solved the problem.

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Beginner
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I posted my response for the users of Asus Taichi21. I agree that my "solution" may not works for other machines.

When I said that ASUS was not a big help is because they exactly propose me what you plan to do meaning rolling back my computer to his original state W8 by resetting it completely and it's what I have done.

Painful operation but that worked like original.

After that, again, I re installed W8.1 and Bang! the same problem again. Finally I rolled back only the Intel display driver to W8 and it works well now in can switch from desktop to tablet, to mirror and to duplicate and to external display.

regards

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Beginner
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Same problem here.

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Beginner
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By the way, "If it ain't broke, don't fix it" at the end of my first message was obviously for INTEL Peoples not for you Waine_Herring.

Hope that you don't it take it for you.

Regards

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Beginner
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The 3316 graphics driver is working fine for me on 8.1 with a 4600, but they've completed messed up HDMI audio. It drops out every time I turn on my TV/Receiver. I now have to restart every time I want to turn on my TV. Annoying to say the least. It was working great on Windows 8.

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Novice
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I gave the issue one last try. However, this time I did not revert to the latest Intel GFX driver ( 3257, issued on 14. 10. 2013) ), listed in the Intel Download Center for my motherboard DZ77GA-70K, but to the previous driver 3165, issued on 11.06.2013 for Windows 8 - 64 bit. I had to adjust also the video settings in BIOS (I set the Intel graphics as the primary video adapter and prescribed it to be enabled if it is primary). This time the Intel driver worked OK and all is as before in Windows 8. Though I changed the AMD graphic adapter to HD 5450, it is not important. I think that also HD 6450 would work OK.

Try to use this driver as it will probably work also for your motherboard and processor.

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Community Manager
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I did come up with a quick temp fix for this

https://twitter.com/Mathias_whatbox/status/391993268927356928 https://twitter.com/Mathias_whatbox/status/391993268927356928

It will fix the resolution but you will need to live with very small icons etc until new driver is released.

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Community Manager
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Update 2. Do like this and thing's will almost be normal. It will prompt you to sign out and login. Do it and thing's will be better

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New Contributor I
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Mindgames wrote:

Update 2. Do like this and thing's will almost be normal. It will prompt you to sign out and login. Do it and thing's will be better

I am confused. Are you saying that the error code 31 will be fixed and we can use our HDMI connected displays by changing the text size to 125%?

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Novice
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Shawn,

the Intel GFX driver 3165 for Windows 8 32 and 64 bit (issued in May and June) that I mentioned in my last post works OK for 3770K processor also in Windows 8.1. In the Intel Download Center, it is also listed under Graphics, Desktop Graphics, Generation 3 processors .with 4000 Graphics. The latest two drivers listed there are 3257 (issued in September) and 3116 (the latest, issued in October) ) , but they did not work for me.

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New Contributor I
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vsslo wrote:

Shawn,

the Intel GFX driver 3165 for Windows 8 32 and 64 bit (issued in May and June) that I mentioned in my last post works OK for 3770K processor also in Windows 8.1. In the Intel Download Center, it is also listed under Graphics, Desktop Graphics, Generation 3 processors .with 4000 Graphics. The latest two drivers listed there are 3257 (issued in September) and 3116 (the latest, issued in October) ) , but they did not work for me.

Unfortunately the oldest driver that I can use, is the 3257 because it was the first driver that solved the HD 4000 HDMI flicker issue with Windows 8. But I tried that one anyway and of course it doesn't work with Windows 8.1 like you said. So I am stuck waiting for Intel to release a new and working driver for the HD 4000.

Seems that Intel should have been able to make a working driver based on the 8.1 RTM they were given. I can't imagine there were any huge differences with the final 8.1 release on 10/17 that would render that driver build completely useless like what we have right now.

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Novice
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I agree with you that Intel should have prepared the GFX driver for Windows 8.1 better.

The driver 3165 does indeed work for me, but as I said in my post I had to deal also with the motherboard BIOS settings for the video as with some of these settings the driver had not worked. I do not now what motherboard you have, so I cannot help you with this.

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New Contributor I
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vsslo wrote:

I agree with you that Intel should have prepared the GFX driver for Windows 8.1 better.

The driver 3165 does indeed work for me, but as I said in my post I had to deal also with the motherboard BIOS settings for the video as with some of these settings the driver had not worked. I do not now what motherboard you have, so I cannot help you with this.

Yeah, I am not interested in having to go through a bunch of things like that to make an old driver work. Again, I have to have version 3257 or later which solved the HDMI flicker issue. Luckily, in the meantime, I have my 3rd display (TV) plugged into my AMD 7870 card for now. I would leave it this way, but HDMI, DVI, and VGA is not a combination that works simultaneously with my card. I think because of the analog output of the VGA. I think it needs to use the Display ports, HDMI, and DVI only to all work at the same time.

Anyway, while I wait on Intel to release a working driver. I simply have to go to display properties to disable the VGA monitor and enable the TV display. Which works just fine. I don't have any video encoding projects coming up, so I can deal without the HD 4000 quick-sync for now as well.

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Novice
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I must correct myself. Having read your post I decided to try once again the driver 3116 with the motherboard BIOS video settings I used for the driver 3165 and this time the new driver worked OK. It seems that at least in my case the problems I experienced were caused by inappropriate BIOS video settings for the new 8.1 driver (though they worked for the old Win 8 driver).

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Novice
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I must add that in applying the driver 3116 I used the package from the Intel Download Center and not the update process of the Windows Update, which at least theoretically could also be the culprit for the problem experienced.

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Novice
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I must also add that in contrast to my previous trials this time I used the automatic drivers for the AMD cards (the Intel driver 3116 now works for both HD 5450 and HD 6450) as the AMD web page has not yet listed the Catalyst drivers for Windows 8.1 for these cards. For HD 6450, the automatic AMD driver is the version 13.152.1.1000 which was issued on the 9th of October, so presumably it could be meant and appropriate also for Windows 8.1 (?!).

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Novice
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Correction: the automatic AMD driver 13.152.1.1000 for HD 5450 and HD 6450 was in fact issued on the 10th of September, so I am not sure if it was developed with Windows 8.1 in mind.

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Beginner
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I too have manually installed the new update and WiDI is still not working on my Vaio E series running windows 8.1

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Novice
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I am having the exact same problem on a Dell Inspiron 5720 3rd Gen Intel Sandy Bridge Intel HD4000 after updating to 8.1. I downloaded the updated video driver yesterday from the Intel site and it seemed to stabiliize the video somewhat but then it keeps reverting to the Microsoft Basic Driver. Critically, my second monitor function is now gone and has never come back no matter what I have tried or installed after the 8.1 update. The video cannot recognize the other external monitor, which I have hooked up three different ways - with HDMI, USB and a regular analog connection. No matter what, it cannot recognize it. The update from the Windows update service included WDDM 1.2 and 1.3 whatever those HD4000 drivers are, which I think mean signed windows drivers, but they destabilize the system and do not allow the external monitor to be recognized in any case. The most recent download from the Intel site with the HD4000 driver from late last week (I think it was dated the 17th) helped stabilize it and stop the crashes but again did not restore the external monitor, Please help get a corrected driver out as the external monitor is critical to the use of this machine.

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