Intel(R) Trusted Execution Engine not starting on WIndows 10

[JCarv14]

Hello!

I recently made a clean install of windows 10 from a usb. When I then go to the device manager, it says the Intel(R) Trusted Execution Engine Interface can not start. Have tried to update the driver but it says it is the lastest. I've removed the device and driver but when I check for hardware updates, the device returns with same error.

Model: Asus X552M

Driver Version: 2.0.0.1067

Error Message: This device can not start. (Code 10), STATUS_DEVICE_POWER_FAILURE

Thank you.

[AlHill]

Did you install the asus provided chipset inf?

Doc

[JCarv14]

Hi Doc.

I've been at the downloads page for this laptop on Asus site. I've downloaded and installed everything related to Intel, including one item named "Intel INF Update Driver" under "Chipset" group. Installation is successful but the issue remains.

Maybe there's some trick to install it?

Thanks.

[AlHill]

No trick to installing. I suggest you now contact ASUS for support as they are responsible for support and warranty of your laptop.

Doc

[JCarv14 · Accepted solution]

Hi.

I've contacted support and all is well, now.

They instructed me to install two drivers. One is the chipset inf you told about, which I already had installed, and the other one is the specific Trusted Execution Engine driver, which is not available at the drivers download site for my model. They provided direct download shortcuts.

After installing that specific driver, error is gone and device is started.

In case someone gets the same issue for this laptop, here is the driver shortcut: https://dlcdnets.asus.com/pub/ASUS/nb/DriversForWin10/TXEI/TXEI_Intel_Win10_64_VER1101064.zip

When installing, the setup will warn that there is a more recent driver version already installed on the system. You should proceed and replace the existing driver with the one being installed. Just to clear, the existing driver is generic from Intel and the driver being installed is specific for this laptop model.

Thank you!