Intel UHD graphics 630 install fail

[swang185]

my got this laptop not long ago and today my Intel graphic UHD 630 suddenly cannot use my nivida GPU also can be used because of this. I manually uninstall it and find out that I'm unable to install it again. when I try to install it via video controller but it says fail to install. it still happen after I download and install the driver at this website. ​ please help me,thank you very much

[AlHill]

If you have dual graphics, you must use the drivers provided by the laptop manufacturer. If you still have problems, contact the laptop manufacturer for support of their laptop.

Doc

[Max44]

In my case I couldn’t install the driver directly from Intel ether without forcing it. I resorted to downloading the driver from Dell and it installed without issue. Intel provides a generic driver and in some cases the manufacturers customize the drivers for devices.

I re-installed the OS 5 or 6 times using Microsoft media and the media from the Dell Recovery Tool and installed the latest drivers from Dell each time. I was troubleshooting an issue with drivers not loading, fast boot failing, and user-mode driver crashes.

Have you re-installed the operating system on the device or are you using it with the factory image right out of the box? I have seen issue like this occur when Windows Update downloads and install drivers or driver updates are pending a reboot.

It might be worth while to go into Device Manager and see what version of the driver is installed. In a few cases on other devices, I have had to uninstall the installed driver before installing a new driver.