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Intel graphics control panel missing when virtual machine platform enabled

level7crew
Beginner
2,350 Views

when I try to turn on windows feature  [ virtual machine platform ] after enabling it when i restart my computer every thing looks fine and smooth but when i right click the intel graphics control panel is missing.

i have intel N3710 processor with intel HD graphics 405 and driver version 20.19.15.5171

i have also tried downloading the  control panel from windows store but when i open it it doesn't show anything and just says " refreshing ". Please help 

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David_G_Intel
Moderator
2,344 Views

Hello level7crew


Thank you for posting on the Intel️® communities. To understand better your system, please share with us the Intel® System Support Utility (Intel® SSU) results 


Regards, 

David G 

Intel Customer Support Technician 


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David_G_Intel
Moderator
2,329 Views

Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

David G.  

Intel Customer Support Technician  


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level7crew
Beginner
2,322 Views

NO it just gave me my processor information and nothing else. the problem is i am not able to use graphic control panel which i used to get on right click on my desktop and i also tried to use graphic command center from micosoft store but it says just only a message " refreshing  " and nothing else.

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David_G_Intel
Moderator
2,308 Views

The report helps us get a better look at your system to give the appropriate troubleshooting steps. Please follow the steps above to get the SSU results, post it on the thread and share with us video of the problem.


Best regards,  

David G.  

Intel Customer Support Technician  


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level7crew
Beginner
2,283 Views

I have attached the SSU scan result.

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David_G_Intel
Moderator
2,252 Views

Thank you for the update, please share more information with us:

  • Did you get the same issue with Windows 21H1?
  • When did this start?
  • Does this happen with HP drivers too?
  • Do you use the official Intel® GCC version or the BETA version?


Regards, 

David G 

Intel Customer Support Technician 


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level7crew
Beginner
2,235 Views

* No, the issue is persistent when ever I enable virtual machine platform 

* I learned about virtual machine platform this year and i aslo know this feature is supported by my machine.

* I tried my HP drivers also the driver suggested by intel for my processor.

* Gcc version or beta  i did not understood but i use stable version of graphic driver not beta.

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David_G_Intel
Moderator
2,207 Views

@level7crew we want to try to reproduce this problem to start an investigation. Can you please share with us a video of this issue happening? We will be waiting for your response.


Regards, 

David G 

Intel Customer Support Technician 


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David_G_Intel
Moderator
2,173 Views

Were you able to get the video?  

Let us know to continue assistance.  


Regards,  

David G.  

Intel Customer Support Technician


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level7crew
Beginner
2,143 Views
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David_G_Intel
Moderator
2,126 Views

Thank you for the video, let me investigate other options for you and I will post the next steps on the thread.


Regards,  

David G.  

Intel Customer Support Technician


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David_G_Intel
Moderator
2,056 Views

Hello @level7crew


The Intel®️ Graphics Control Panel (Intel®️ GCP) application has been discontinued from the Microsoft* Store as of March 16, 2021. Because of this, the support is limited for cases like yours. Is there a specific function that you need from this software?

An alternative, since the issue was not present in the previous Windows build, is that you can try to rollback Windows version or verify the compatibility of the tool with the latest Windows build, in both cases the best is to contact Microsoft.


More information:


Regards, 

David G 

Intel Customer Support Technician 


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level7crew
Beginner
2,025 Views

Microsoft asked to contact intel. Anyway Thanks David. I think my processor is very old which is leading to compatibility issues. I will buy a new machine.

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David_G_Intel
Moderator
2,015 Views

Thanks for the update. We understand that you contacted Microsoft already but now you can let them know the options on our side and explain the resolution of this thread. We will now proceed to close this thread, thank you for your understanding.


Regards, 

David G 

Intel Customer Support Technician 


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