I have downloaded the intel graphics control panel to access my UHD 630 graphic propoerties. However, it won't launch, stating that "intel graphics driver is unavailable. Check the driver status then launch the application". I cannot access graphic properties from the desktop neither, as right-click menu does not include intel graphics properties.
I have a dell xps 15 9570 with dual graphics. I have latest dell intel graphic drivers. I have tried all the drivers, from dell and directly from internet, to no avail. I have disconnected from the internet to uninstall and reinstall drivers, as mentionned in several threads, with no effect. What should I do?
Hi, thank you for your answer. Tried all these to no avail. Still no way to acess Intel graphics control panel (either through right-click or through MS app).
What can I do?
First of all, you should only be using drivers downloaded from Dell's website; you should NOT be using drivers downloaded from the Intel or NVIDIA sites. When dual graphics solutions are used - and especially in laptops - there is a high probability that the graphics drivers have been modified to support switching between solutions (as well as other features (brightness, etc.) in the case of laptops). Using the generic drivers from Intel and/or NVIDIA will not include support for these features and could cause improper operation. Thus, your first task is to do the following:
Ok, once that it done, let's look at the version number of the Intel graphics driver you have installed. If the version of the Intel Graphics Driver that you have installed has a build number (i.e. the last four digits of the version string) that is 6444 or higher, then you have a version of the new DCH driver. In this case, the DCH driver installers cannot install secondary items like the Control Panel app. You have to separately download the app from the Microsoft App Store. If the build number is less than 6444, on the other hand, you have a legacy (non-DCH) driver. In this case, the driver should have installed a Control Panel app already and you do not need the DCH version that is provided in the Microsoft App Store. Attempting to use this DCH version will (surprise!) result in a message saying that the (DCH) driver is unavailable.
Hope this helps,
many thanks for your answer. I use the dell version (6287), but no desktop right-click option for intel, even after suppressing and reinstalling driver. Conversely, I used the DHC version and the MS app would not launch. The issue is elsewhere!
For those facing the same issue, since intel support was of very little help here:
I was finally able to get things straight and working by using ddu (https://www.guru3d.com/files-details/display-driver-uninstaller-download.html) to uninstall both intel and nvidia graphics drivers, then re-installing both drivers with the version provided by dell. Contrary to what the ddu app suggests, I did not use windows in safe mode for this manip.