Intel integrated graphics glitching out

[EckardNoppe]

My intel graphics is glitching out, it works for 10 minutes then crashes and displays a weird screen and does not respond to any inputs, then i need to force restart it. I have seen in my event viewer that it states a WUDFRd driver has failed to load, and i believe it is the graphics driver, the event viewer displays this error every time right before it crashes. I have used DDU to remove drivers and reinstalled the newest available to no avail has it fixed my problem. I reinstalled windows aswell and the problem still occured. I need answers please, i cant work on my laptop. Lenovo LOQ 15iax9 3050.
Intel i5 12450hx

[VonM_Intel]

Hi EckardNoppe,

Thank you for posting in our Community and providing a detailed description of the issue you're experiencing. Based on your report, it seems you're encountering repeated crashes involving your Intel integrated graphics, which occur roughly 10 minutes into use, followed by a screen freeze and the system becoming unresponsive. If you are experiencing issues with Intel integrated graphics, it may be due to the automatic disabling of integrated graphics when a discrete graphics card is detected. 

• Are you running the laptop on hybrid graphics mode (Intel + NVIDIA RTX 3050) or set to use only integrated graphics?
• Have you updated your system BIOS and chipset drivers to the latest versions available from Lenovo’s official support page?
• Do crashes happen only when on battery power, or also while plugged in?
• Is there a specific app or workload (e.g., video playback, browser tabs, games) that seems to trigger the crash, or does it occur even when idle?
• Did the issue start after a specific Windows Update or driver change, or has it been occurring since purchase?

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. If you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[EckardNoppe]

Hi Von
I have been experiencing this problem when in hybrid and on integrated alone, it occurs on battery and plugged in, and ive experienced it on windows 11 24H2 and 23H2. All my drivers are up to date and the problem happens when laptop is just being used (using chrome, watching youtube or netflix). I have tried reinstalling windows and did a full clean driver install for the intel driver and the problem persists. And i receive the WUDFRD error each time right before it crashed in the event viewer. I have done a driver chech and iso repair through the command prompt and i have tried changing multiple settings like turning off variable refresh rate.

I hope this helps, tell me what to do with SSU and i will send the logs

Eckard Noppe

[VonM_Intel]

Hello EckardNoppe,

Thank you for providing such a detailed explanation of the issue. Given the symptoms you've described and the recurring WUDFRD error in the Event Viewer, it does appear that the issue may be tied to a deeper driver or service-level conflict, especially since it occurs across multiple Windows versions, power states, and driver installations. To assist further, we’d like to review a System Support Utility (SSU) scan so we can take a closer look at your system configuration and logs. Here’s how to generate it:

• 1. Download the Intel® System Support Utility and save the application to your system.
  (https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html)
• 2. Open the application, tick Everything, and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
• 3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
• 4. Attach the text file here.

Once we receive your SSU logs, we’ll review the data and provide you with the most appropriate next steps to address the issue. Additionally, if possible, may I kindly ask you to share a screenshot of the issue as it appears on your screen, particularly when the crash occurs while using Chrome, watching YouTube, or Netflix? This will help us better understand the exact behavior and visual symptoms, especially if any screen distortion or glitches are present.

Best regards,

Von M.

Intel Customer Support Technician

[EckardNoppe]

Morning Von

Here is the SSU log.

Best regards Eckard

[EckardNoppe]

Morning Von

Is there any update on the problem?

Best regards Eckard

[VonM_Intel]

Hello EckardNoppe,

Thank you for sharing the SSU log. I see you're using a Lenovo laptop, which is an OEM device. Please note that support for OEM systems may be limited, as they often include custom drivers, settings, and features specific to the manufacturer. That said, I’ll do my best to assist you. 

Upon checking, your current graphics driver is outdated. I recommend updating to the latest version, 32.0.101.6913 (WHQL Certified), which includes key improvements and fixes. Please keep in mind that this is a generic Intel driver and may overwrite OEM-specific customizations. You may also check your OEM’s website for a compatible driver version. For best results, we suggest performing a clean installation using Intel’s Display Driver Uninstaller (DDU) before installing the update.

Kindly let me know the results so I can proceed with the next troubleshooting steps. I've also sent you an email with additional details regarding this matter.

Best regards,

Von M.

Intel Customer Support Technician

[EckardNoppe]

Hi Von

Thanks for the reply, i reinstalled windows 11 and back on 23H2 and i have not experienced the issue again, but thank you for your troubles, it is truely appreciated.

Nice day further

Eckard

[VonM_Intel]

Hello EckardNoppe,

That's excellent to hear! I'm glad the issue hasn't returned after the reinstall, rolling back to 23H2 definitely seems to have made a difference. It’s quite possible the problem was related to the Windows version itself. I’d also recommend checking in with your system’s OEM (Lenovo), as they often provide custom drivers, settings, or features tailored specifically to your hardware. I appreciate you taking the time to circle back and share the outcome, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

Best regards,

Von M.

Intel Customer Support Technician