Is dwm suppose to be this high on integrated graphics?

[Headstong]

I've tried updating drivers, disabling hardware accelerated graphics, doing a clean reinstall, and updating BIOS but nothing works.

Laptop: Hp pavilion gaming 16-a0032dx

I5-10300H: 31.0.101.2128
Gtx 1660 ti MQ: 32.0.15.5599

Bios: F.29

[Caguicla_Intel]

Hi Headstong,

Thank you for posting in Intel Communities.

To check your request, please provide the following details:

1. When did you first notice the usage of the DWM?
2. How long have you had your system?
3. Are you encountering any issues with your Graphics?
4. Have you tried using the driver that can be downloaded from your manufacturer's website to observe the behavior of the DWM usage?

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Headstong]

Good afternoon Caguicla, 

Sorry for the delay I did not know anyone answered my question.

1. I've noticed this usage for couple months now but it might've been since i got this laptop.

2. I've had my system since july 2021.
3.  A problem i have with my graphics is that task manager says my dedicated gpu is not being used but when i turn off hardware accelerated gpu scheduling, the dedicated gpu is used.

4. I have tried the manufacturer's drivers but I get the same resutls.

[Caguicla_Intel]

Hi Headstong,

Good day!

I'm following up to see if you have reviewed our prior correspondence. If you have, kindly acknowledge receipt and provide the information we request so we can review your query.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Caguicla_Intel]

Hi Headstong,

Thank you for your reply.

We are looking into the concerns you've raised regarding your graphics performance, and to assist you effectively, we would appreciate some additional information:

1. Are you currently experiencing any performance issues with your system?

2. NVIDIA Control Panel Settings: What selection have you made in the NVIDIA control panel? Is it set to prioritize the NVIDIA GPU, the Intel graphics, or is it configured to 'Auto'?

We have noted that your Task Manager indicates the dedicated GPU is not in use. However, when you disable the 'Hardware Accelerated GPU Scheduling' feature, the dedicated GPU becomes active.

To confirm, does this mean that your NVIDIA GPU is not being utilized unless you turn off the hardware accelerated GPU scheduling option?

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Headstong]

Good afternoon Caguicla, 

1. I've noticed my cpu goes to 100% in minecraft when loading chunks.

2. I have kept nvidia control panel on default settigns so it is set on auto.

My GPU is not utilized unless i turn hardware accelerated Gpu scheduling off. 

[Caguicla_Intel]

Hello Headstong,

Thank you for your reply.

I will look into this request more closely and provide you with an update at the earliest opportunity.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Caguicla_Intel]

Hi Headstong,

Thank you for your patience.

Can you try setting a Default GPU for your Applications and Games?

How To Set the Default GPU for Applications and Games

https://www.intel.com/content/www/us/en/support/articles/000090168/graphics.html

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Headstong]

Good evening Gaguicia,

I have tried setting gpu for my applications and every other game works except for two.
-Cpu goes to 100% when loading minecraft chunks.

-dwm integrated gpu usage goes to 20~50% on roblox.

[Caguicla_Intel]

Hi Headstong,

Thank you for your reply. 

We will check this request internally and give you an update as soon as possible.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Mike_Intel]

Hi Headstong,

Thank you for patiently waiting for our update.

Please help try and provide us an update for these steps. We need this data to further investigate this issue.

1. Update the graphics driver to the latest version provided by HP and check the DWM performance. 

2. Obtain the most recent System Support Utility (SSU) logs from the computer to allow for a comprehensive analysis of the system's configuration and the drivers currently in use.

3. Refer to the dwm.exe (Desktop Window Manager) Produces a Memory Leak with Drivers Newer Than 27.20.100.8587 article for additional guidance.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician