Issue installing 31.0.101.4952

[Quudi]

Good afternoon, I am trying to install this graphics driver update but whenever I try to install the installation fails every time. I've tried manually installing, installing through Intel Arc Control and also Intel Driver & Support. I was hoping someone has a fix for this issue. Thank you and have a wonderful day. It's a brand new PC if that helps, if anyone needs any more information feel free to ask. 

[Andres_Intel]

Hello Quudi,

Thank you for posting on the Intel®️ communities. You seem to be having trouble installing driver 31.0.101.4952; I will be pleased to assist you.

To better understand the issue, please answer the following questions:

• Is there any error message when trying to install the driver? If so take a screenshot of it.
• To know your system environment run the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Quudi,

Were you able to run the Intel® SSU check your system information?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello Quudi,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician 

[Onlyaguyneedinghelp]

Hi intel,

Today i come here to say, it´s impossible to i download a new driver 31.0.101.4952 or a 31.0.101.5379 to a most recent version

I really don't know why but everytimes i try do the same message.

Only see in this photo pls.

Have a nice day

[brianhbu]

[brianhbu]

what's the problem?

[Alessa88]

Anche io ho questo problema, ogni volta che provo ad installarlo appare questa schermata e si blocca tutto. Spero di riuscire a risolvere al più presto.