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Issues with intel arc a770 crashng computer, normal usage non gaming

BobKj
Beginner
570 Views

I purchased this gpu in april 6, 2023, so around 1.5 months ago, and up until now it was great, no real issue.  I'm not much of a pc gamer, but I wanted something nice and ended up trying intel out.  Anyhow, yesterday my computer started crashing for no real reason.  Just doing regular work stuff and it would crash.  I ran through a few tests with the help of chatgpt and discovered that it was my gpu that was acting up in the event viewer, with error code 0x000016 (or something like that).  I did try installing the latest driver, the one that was released on may 5th 2023, but it didn't fix the issue.  Once I swapped out this gpu with a 11 year old radeon gpu I had on me, the issue resolved itself nicely.

 

I'm not sure what the problem with it is, but i'd like to start an RMA process.  I'm a bit dissapointed, because if its this bad after only 1.5 months of non gaming use, then i'm not sure how reliable these graphics cards are (welp).  How can I start the RMA process?

 

My issue seems to be identical to this thread: Solved: Intel Arc A770 LE Freezing Computer and Causing Crash When Not Under Load - Intel Community

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Jean_Intel
Employee
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Hello BobKj,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

Since you are looking for the RMA process, you should directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can look up contact information, including local/country phone numbers, by geography:

 

U.S. and Canada: Intel Customer Support

Europe, Middle East, and Africa: Intel Customer Support EMEA 

Asia-Pacific: Intel Customer Support APAC 

Latin America: Intel Customer Support LAR  

 

However, you should consider that before we continue with the RMA, we may need to go through the troubleshooting process first to discard the possibility that the issue is caused by a software malfunction. Once we discard this possibility and we conclude that this can be a hardware-related problem, we start the RMA. Let us know if you would like to complete the troubleshooting process through the forums.

 

Best regards, 

Jean O. 

Intel Customer Support Technician

 

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Jean_Intel
Employee
483 Views

Hello BobKj,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
465 Views

Hello BobKj,


We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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