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A bit more background. My Norton quick scan recently stops working properly. It hang up midway through the scan and wouldn't close. I searched for solution and one is to upgrade my video adapter driver. I did have some display problem so that sounded right. But when I tried to update the display adapter using Windows Device Manager, I got the message that the driver was up to date. Then I went to Intel's download center and but couldn't find any. "No update available" for the G31/G33 was what I got there. So then I downloaded the driver utility and it scanned, found my video card to be outdated and downloaded the new version. But the installation failed. I restarted the computer, the same thing. So here I am. Please help!
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Hi janejane99,
Let me know the current operating system of your computer, brand name and model of the motherboard.
Regards,
Mike C
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Mike,
I have a dell Inspiron 5303 running vista home basic with service pack 2. The processor is Intel dual CPU E2200 @2.2 GHz, 32-bit system.
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I just downloaded a network driver update and it works fine. So far only the media driver is having problem
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Hi janejane99,
I tried to get the latest drivers from Dell support page; however, I didn't get any results with the model Dell Inspiron 5303. I suggest you type the service tag number (included in the case sticker) onn the Dell support website. http://www.dell.com/support/home/us/en/04 Support | Dell US
It will give you the latest drivers for your computer.
Regards,
Mike C
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Went to Dell support site and successfully downloaded the new drivers. Thanks so much for your help!
Have a Happy New Year!
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Hello janejane99,
We are glad to hear you were able to solve the issue by following mikec_intel instructions.
Regards,
Caesar B_Intel.
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