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Kukisiki6665
Beginner
169 Views

Laptop display flashing issues after updating graphics drivers

A laptop from ACER with an integrated Intel Graphics 630 graphics card. The problem is that after updating the graphical solution, namely, auto-updating drivers through the downloadcenter, and further self-rebooting the laptop, there was a problem with the screen blinking after logging in, which prevents me from doing anything, except for the ability to open the task manager !
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5 Replies
AlHill
Super User
164 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Kukisiki6665
Beginner
161 Views

I can't do anything, absolutely! All shortcuts on the desktop are gone. I can only open the task manager through the combination ctrl-alt-del, in this menu I can freely leave the system, change the user or open the task manager
Sebastian_M_Intel
Moderator
135 Views

Hello Kukisiki6665, 

 

Thank you for posting on the Intel® communities.   

 

For this behavior, I will appreciate if you can provide the following information: 

 

1. Since you are not able to run the report, please provide: 

  • Laptop's full model number: 
  • Processor model number: 
  • Operating System edition and version: 

 

2. What is the exact driver version that was installed and caused this behavior? 

3. Are you able to boot into Safe Mode? Please check this link for some guidance: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode 

4. Have you tried plugging an external monitor/TV and see if the issue persists there?

 

Note: Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.  

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician 

 

Sebastian_M_Intel
Moderator
113 Views

Hello Kukisiki6665,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
90 Views

Hello Kukisiki6665,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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