Graphics
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Laptop display showing a black and white band everytime I install any sort of graphic drivers.

_Rio
Beginner
1,169 Views

I have an AORUS 15P KD, a gaming laptop with i7 11th gen, rtx 3060. Recently I had a screen flickering problem since the bootup, so I got the screen replaced. It is a 15.6 inch ips display. When I set the new screen in, the lines appeared, The guy at the service center reinstalled windows and it worked normally. But, when I let the drivers update and when the graphic drivers are installed, the whole display goes crazy. All black band appears and the display resolution is set in a way that it goes out of the bounds of the display, when it is set at 60Hz and at 240 Hz, huge black bands appear

 

Can anyone tell me what is causing this?

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9 Replies
AlHill
Super User
1,158 Views

Use only the graphic drivers provided by the laptop manufacturer.  Do not use the generic Intel driver.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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_Rio
Beginner
1,148 Views
Those drivers were directly installed from windows updates.
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AlHill
Super User
1,141 Views

You need to make sure you are using the drivers provided by the laptop manufacturer.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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_Rio
Beginner
1,117 Views
I did that but still no change, the display resolution is bugged off too, it's like some part of the whole resolution is outside the screen.
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Jean_Intel
Employee
1,088 Views

Hello _Rio,

 

Thank you for posting on the Intel️® communities. We understand you are having issues with the Laptop display showing a black-and-white band after updating the graphics drivers.

 

  • Note that your system has a system with hybrid graphics (iGPU and dGPU). Which driver updates reflect the issue the ones for the integrated GPU or Discrete GPU?
  • Is the issue present in the BIOS menu?
  • Try using an external display (monitor or TV).
  • Disable the Nvidia card and only run the integrated GPU.
  • To further investigate this matter, we would like to have more system information. Please provide us with the report using the Intel®️ System Support Utility (Intel®️ SSU):
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
1,040 Views

Hello _Rio,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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_Rio
Beginner
1,035 Views
It's a screen issue, new display is not supported by the hardware
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Jean_Intel
Employee
1,007 Views

Hello _Rio,

 

We appreciate you taking the time to research this matter on your own.

 

Since you have confirmed that this issue is a hardware limitation, we would like to recommend you contact your system manufacturer for further support. They can provide you with more information about the compatible devices with your system.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
981 Views

Hello _Rio,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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