Re:MSAA problems in fifa 11

F7804 · ‎09-22-2023

When trying to run the game with MSAA enabled (2x or 4x), the game crashes. The driver stands last. i7 1255u with Intel Iris Xe. Windows 11. What to do?

Hugo_Intel · ‎09-22-2023

Hello F7804

Thank you for posting on the Intel Communities.

In order to get more details on this issue, please let us know if there is any error message when the crash happens or if the game is just crashing to desktop.

We would also like to check your system information and drivers, please share a log file from Intel® System Support Utility so we can check your system specs. As well, please let us know the distribution service the game was downloaded from, and besides MSAA, share with us the in-game graphics settings you are using.

Best Regards,

Hugo O.

Intel Customer Support Technician.

F7804 · ‎09-23-2023

Hello Hugo O.

here is the error i found in windows event log

<Data Name="AppPath">C:\Program Files (x86)\FIFA 11\Game\fifa.exe</Data>

<Data Name="ModulePath">C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2c93864f8446af75\igd12um32xel.dll</Data>

</EventData>

Hugo_Intel · ‎09-25-2023

Hello F7804

Based on the log file that you shared with us I see you are using the latest version of the driver, so I would suggest a reinstallation using Display Driver Uninstaller(DDU) to uninstall the current driver and then reinstall version 31.0.101.4826.

If the issue persists, it will be worth testing the driver recommended by your system manufacturer which is version 31.0.101.3358, this driver is customized by your manufacturer for the specific system hardware so it might help with this problem. You can use DDU as well to install this one.

If the problem is not solved, please let us know the distribution service you used to download the game from.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Hugo_Intel · ‎09-28-2023

Hello F7804

Did you have the chance to test the different drivers we recommended in our previous post? In case the issue persists, please let us know where the game was downloaded fro in case we might need to test the game from our side.

Best Regards,

Hugo O.

Intel Customer Support Technician.

F7804 · ‎09-29-2023

Hello Hugo O.

Thank you for your reply.

I tried the 31.0.101.3358 driver. Unfortunately, it didn't help.
The demo version of the game, on which I had the error, can be downloaded from the following link https://www.ea.com/news/fifa11-download-1. I want to note that I also have a Lenovo Ideapad laptop with Ryzen 5500U. There is no such problem.

F7804 · ‎09-29-2023

~~Why are my messages being deleted?~~

Hugo_Intel · ‎10-02-2023

Hello F7804

Thank you for testing the drivers and letting us know the issue still exists. We will check this problem with our team internally and we will post back once we have more information to share with you.

Best Regards,

Hugo O.

Intel Customer Support Technician.

F7804 · ‎10-02-2023

Hello Hugo O.

Thank you. I will wait for good news.

Hugo_Intel · ‎10-10-2023

Hello F7804

Upon checking these crashing issues in FIFA 11 we want to let you know that due to the age of this title is expected for some older games including FIFA 11 not to work on newer drivers or Operating Systems since they require older files and libraries that are not compatible with nowadays OS. We want to recommend that you follow the troubleshooting steps from the following articles that might help with this problem:

Running Older PC Games on Windows® 10 and Intel® HD/UHD Graphics

Resolution Issues When Playing Old Games Using Newer Platforms Running Windows® 10

In case the issue continues to happen, our recommendation is to contact the game developer for further troubleshooting steps.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Hugo_Intel · ‎10-13-2023

Hello F780

As informed in our previous post in case the issue continues to happen after performing the advised troubleshooting steps, please contact the game developer fro further support. Since there are no further questions we will proceed to close this thread, if you need assistance with any other issue feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.