My laptop can't use combined displays

[Smallright]

Sorry,
I bought a laptop with dual screen.
Cpu:N100
Graphic:Intel UHD graphic
When I go to the IGGC settings page.
I can see two screens on page.
But when I click on three dots.
I can't see "combined" options.
My main page does not show the combined switch either.
Where is the problem?

[Smallright]

[Catulpos_Intel]

Hello Smallright,

Thank you for posting in Intel Communities.

I understand that you wanted to use the “combined desktop” option for your display and for us to provide you an accurate recommendation please provide the following information:

• Is that feature working before?
• If it is, did you made any software or hardware changes on your laptop before the issue happened?
• What are the troubleshooting steps you’ve done so far?
• What is the resolution and refresh rate of your monitors?
• What are the steps you took to troubleshoot the issue?
• Please provide the SSU logs so we could have a full glimpse of your system configuration so we could conduct a thorough investigation. For your complete guide, you may refer to this article, How to get the Intel® System Support Utility Logs on Windows* and attach the txt file when you respond.

Looking forward to your response.

Best regards,

JCatulpos

Intel Customer Support Technician

[Smallright]

Dear JCatulpos

• It does't work before.
• I ever install elder driver before.
• Resolution and refresh rate of my both monitors 2256x1504 (60HZ).
• This is my SSUfile

Thanks for reply.

[Catulpos_Intel]

Hello Smallright,

Thank you for your response.

I understand that you have provided the SSU logs of your device, however when we checked its make and model, we were unable to identify it as the SSU logs only indicates that it is to be filled by OEM, hence please provide the following information so we could provide you with an accurate resolution.

• Please provide the exact make and model of your laptop.
• You mentioned that you have “ever install elder driver before” may we know what is the driver version you installed?

Looking forward to your response.

Best regards,

JCatulpos

Intel Customer Support Technician

[Catulpos_Intel]

Hello Smallright,

I just want to check if you were able to view the previous post. Please let us know if you need further assistance.

Thank you and have a nice day!

Best regards,

Jcatulpos

Intel Customer Support Technician

[VonM_Intel]

Hi, Smallright.

I trust you're doing well.

I have not heard back from you we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician

[Smallright]

Thank a lot.
I dont know what kind model of this laptop.
This laptop have no logo,maybe just a prototype.
But thaks for reply.