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NPU driver finishes OK but Error 1000 is reported

PhugoidEffect
Novice
43,539 Views

Like described in the subject, the end of the installation is reported as successful, but Driver & Support Assistant lists as "Installation failed with error code 1000" 

Tried twice, same outcome.

1 Solution
PhugoidEffect
Novice
9,476 Views
None of these worked. It's pretty obvious it was just a status error, the driver was correctly installed on the first try, but the reporting software wasn't correctly signaled.
In any event, I just followed someone's suggestion to ignore that specific driver and it somewhat solved the issue.

View solution in original post

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67 Replies
Frank90
Novice
6,953 Views
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Dietmar-Po
New Contributor I
6,210 Views

The Intel Driver Support Assistant repeatedly attempts to install version 4181 after every reboot, resulting in error 1000 and a persistent red dot icon in the Windows info bar.

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Moi51
Novice
6,100 Views

Bonjour,

J'ai aussi le même soucis.

J’espère que Intel va s'atteler à cela et y remédier rapidement.

J'ai hâte !

🙄

 

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trongod
Beginner
5,085 Views

Same issue as everyone else. On Legion Pro 7 16IAX10H - Type 83F5 running Windows 11 Pro 64-bit and Latest Intel Driver Support Assistant.

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asafm
Beginner
5,079 Views

Same for me.

  • MSI Prestige 14 AI Evo C1MG
  • Microsoft Windows 11 Home
  • Intel(R) Core(TM) Ultra 5 125H
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RobertEnger
Novice
4,882 Views

NPU driver 4181  installation fails on my machine too.

I have a 285k on Asus Proart Creator z890.

Windows 11  24H2  OS Build 26100.4652  up to date on all the MS supplied patches.

 

This is not an arcane, marginal OS.  For good or bad, it is a major, mainstream OS.

Intel Internal Testing should have detected whatever the problem is, BEFORE the update was sent out to customers.

bzoltick
Beginner
4,689 Views

Hello everyone:

 

Intel's programmers need to fix the NPU driver issue.  I am running with an Ultra 7 265K CPU, ASRock Z890 motherboard, with all available Windows 11 updates.  The Ultra 7 265K CPU is a fine processor. I could not get the latest 32.0.100.4181 NPU driver to install properly,

Under Device Manager -> Neural Processors -> Intel AI Boost, the system detects the NPU. It shows the driver is installed. The Intel driver update app flags the driver with a yellow triangle.

 

I need to test it with the OpenVINO runtime.  I can confirm that I am getting the same "Installation failed with error code 1000" message.

 

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vystora
Beginner
920 Views

It seems the issue is linked to the latest NPU driver package. Even though Device Manager detects the Intel AI Boost, the installer may fail due to compatibility conflicts or leftover files. Try fully uninstalling the existing driver, then reinstalling using a clean driver package, or roll back to a stable release until Intel provides a fix.

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2loki4u
Novice
911 Views

Yeah, just a quick note on this post - 

 

Do you think no one tried this already? Pretty clear at this point, if you read the thread as a whole, most of us tried this - it was/is a bug in their detection process. Then Intel decided to patch it to ignore the error - which didn't do anything but leave some people without the upgrade entirely - 

 

Intel still refuses to explain and fully fix this - they just steam-rolled through it and released another update - which, seems (operative word) to have resolved the issue.

 

There is NOTHING the end user can do to fix this. Just to make it clear.

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JS2025
Beginner
4,568 Views

Same download problem for an Asus Zenbook S14 with 258V processor.

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Sarahvp
Beginner
4,537 Views

Same issue on a MSI motherboard. Seems to give many problems especially with MSI app player for me.

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Roni4
Novice
4,517 Views

Hey! 

 

So, as mentioned in the title, downloaded the NPU driver, but I have the "error" after reboot. Tried twice, still error. I don't think that manual download will help, so I'll just ignore the update. ROG Zephyrus G16 (intel core ultra 9 185H). 

 

I will wait for the update from mods, but I agree, QA Testers in Intel, You should've at least checked... I get that it's not an easy part, but... it's your job... 

 

anyway, I hope that this will pass. 

 

 

Orionn
Novice
4,441 Views

Same problem since ... 3 days ago 

They are not going to fix this ? Seriously?

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Roni4
Novice
4,196 Views
I just updated (yesterday), so it seems like there are really not paying attention here 🤷‍♀️
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Orionn
Novice
4,147 Views

do you mean you updated successfully yesterday ? 

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Roni4
Novice
4,120 Views
No, I tried updating yesterday and I got the same error.
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Amathus
Beginner
4,236 Views

I am having the same issue with the NPU driver install. Has anyone come up with a solution? I have tried the direct download suggestion, but it did not work. 

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Roni4
Novice
4,197 Views
Honestly, no. I just turned off the update app. If update wizard is saying that NPU is installed, that means it is installed. I guess that the support app has issues. Currently waiting for Intel mods to say smthing
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AtTheSpeedLimit
Beginner
4,080 Views

Same thing happened to me.

Even tried the option to clean install the new driver, still shows error 1000

Hopefully Intel will send out a notification acknowledging the error and fixes it

 

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tommyr87
Beginner
4,071 Views

Yep. I tried again this morning. Same error. Oh well. I am just waiting now...

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roerisi
Beginner
4,042 Views

My suggestion for now is to hide the update, until an update comes out that fixes the bug.

Immagine 2025-07-27 171847.png

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