Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Hi, I'm having trouble downloading graphics and wireless updates from the support assistant for my NUC8i7HVB v. J68196-601.
Support cannot scan my system saying "Sorry, something went wrong while trying to scan".
It all started when a new game installed told me to update the Radeo RX Vega M GH grafhics 26.20.12001.12000 video card with the latest 27.20.2001.9003.
Once that was done, my problems arose as I was no longer able to play.
Thanks in advance to anyone who can help me out.

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4 Replies

Gigiusia, Thank you for posting in the Intel® Communities Support.


In reference to the problem with the Intel® Driver Support Assistant, just to let you know, Intel® is ware of the situation, as you can confirm in the link below, please keep checking that thread for future updates on this matter:


There are also some reports from different customers stating that the problems got fixed by installing the new version of the Intel® Driver Support Assistant tool. So, first, please make sure that you are using Chrome, Firefox or Edge as browsers and try to clear the browser cache then try rescanning the tool.


If the problem persists, then run the Intel® Driver & Support Assistant Uninstaller version

Restart and install the latest Intel® Driver & Support Assistant tool version


Additionally, you will find the Intel® Graphics drivers needed for the Intel® NUC Kit NUC8i7HVK in the Intel® Download Center web site, for you to try to install them manually, please try a clean installation of those drivers following the instructions on the link below and once you get the chance, please let us the results and if now you can play the game after installing those drivers:

Intel® Graphics DCH Driver version:

Radeon™ RX Vega M Graphics Driver:


Any questions, please let me know.



Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel



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Thank you so much Albert,
now Intel Driver & Support Assistant is working, Intel drivers and software are up to date.
But still when I launch the game it tells me to update the RADEON RX Vega M GH Graphics driver with the latest version 27.20.2001.9003.
By checking the support tab I actually find the version 26.20.15019.19000 installed.
I searched for this driver but couldn't find it.

Attach file.
Thank you again .

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Super User
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I partially fixed it, I see version 20.4.1 released on 01/04/2020 installed on AMD Radeon Software system.
When I start the game (Horizon Zero) the system still tells me to update the 26.20.12001.12000 drive with the 27.20.2001.9003 driver.
But in the game I don't find any anomalies and for the moment I leave everything like that.

I attach the file .
Thanks everyone for your time, bye.

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