New HP 840g11 Intel display problems with Dport connected monitors from HP USBC Hub.

[LondonThing]

Dear All,

Am hoping someone can help.  We have taken delivery of some new HP G11 840 elitebooks.  We seem to have problems with these running the Intel 32.0.101.5763 display drivers.  We cannot get dport connected monitors to work using this drivers.  This is the pnp/WU updated drivers that keep getting installed.

As soon as we remove and allow the MicrosoftBasic Display Adapter driver to install.  The connected Dport monitors work and all is well temporarily until the drivers update again.  I know we can disable windows to stop installing device drivers etc but ideally want to avoid.

Can anyone please advise on a possible fix or if anyone has seen this before?  We're talking to hp support also but have had no issues advised with compatability etc.

Any help appreciated.

Thanks

Carl

[JeanetteC_Intel]

Hello LondonThing,

Thank you for posting in Intel Communities.

Please help share your system details so I can check where the issue is coming from.

1) Please confirm if this is the actual system device that you have. HP G11 840 EliteBook. 

2) Have you tried installing the latest OEM driver (version 32.0.101.6127)?

3) Kindly share your system configuration so I we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach the SSU log file as you reply.

4) Provide the external monitor(s)/display(s) make and model used with your HP G11 840 EliteBook.

5) Preferred display configuration and current display setup.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[RobbieR_Intel]

Hello LondonThing,

I wanted to check if you had the chance to review the questions my colleague posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello LondonThing,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician