No Man's Sky - Intel Iris XE driver gfx_win_101.6987 causing crashes

[WalterWal]

I updated my laptop's Intel Graphics driver after being prompted by the Intel Graphics Software and now every time I start No Man's Sky it gives a Vulkan error and crashes. It worked prior to the driver upgrade and nothing else changed.

Error messages:

Download which was installed: gfx_win_101.6987

Versions reported in Intel Graphics Software:

Intel Graphics Software Version 25.26.1602.2

Graphics Driver Version 32.0.101.5763

D3D API Version 12.0

Shader Model Version 6.7

Vulkan API Version 1.3.286

OpenGL API Version 4.6.0

OpenCL API Version 3.0

Hardware:

Intel Iris Xe Graphics 128MB VRAM  *GB Shared   Integrated

Xe Cores 6

Graphics clock 1300MHz

Vendor id 8086

Device ID A7A1

Revision 04

Subsystem ID 0000

Subsystem Vendor ID 0000

Usable Video Memory 8GB

[JedG_Intel]

Hello WalterWal,

Thank you for posting on Intel Community Forum.

It appears that the graphics driver update prompted an issue and to investigate further, please share the information below.

1. What was the last known working driver version?

2. Have you tried rolling back the driver?

3. Is the issue isolated to No Man's Sky?

4. Which game distribution platform is being used (Steam, Epic Games, etc.)?

5. Do the game instantly crash after launch?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[WalterWal · Accepted solution]

Hi Jed,

I installed the next, (non-certified) version 6989 and it's back to normal.

When it was failing it was getting past the credits and the initial screen, then there is a screen showing something like a warp tunnel, after which it brings up the game environment. Instead of bringing up the environment it showed an all-white screen for around 15-30 seconds before bringing up the error dialog.

It was only One Man's Sky, and I did try rolling back to the last known working version, 6913, but it did not work either. I also tried repairing the game files etc.

It's in the Steam environment

Let me know if you'd still like the SSU report and I'll generate it when I get home.

Thanks for your fast reply

[JedG_Intel]

Hello WalterWal,

Thank you for providing all the necessary information. I’m pleased to hear that the system has returned to normal following the update to the latest graphics driver. For the time being, I recommend continuing to monitor the system closely. Should the issue reoccur, please do not hesitate to inform me.

Best regards

Jed G.

Intel Customer Support Technician

[ArchieD_Intel]

Hello WalterWal,

I wanted to check if your system is working properly now and if you have any other concerns. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards

Archie D.

Intel Customer Support Technician

[WalterWal]

Yes it's working well now thanks Archie.

Cheers,
Walter

[JedG_Intel]

Hello WalterWal,

Thank you for confirming. Since the initial concern has been addressed, we'll proceed with closing this inquiry. Should you have other questions or concerns, please submit a new question as this thread will no longer be monitored.

Best regards

Jed G.

Intel Customer Support Technician