Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20822 Discussions

OS->Ubuntu 20.04(5.15.0-72-generic) CPU->i9-13900K Graphic card issue

JunGrammer
Beginner
2,789 Views

The CPU is i9-13900k and the OS is Ubuntu 20.04 LTS.
The DP port is unavailable and monitor resolution cannot be adjusted because the CPU internal graphics card is not recognized.

It's a development PC, so the build setting is set to 20.04. Therefore, you cannot upgrade the OS to 22.04. Is there a solution other than this?

0 Kudos
3 Replies
Jean_Intel
Employee
2,733 Views

Hello JunGrammer,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

To better assist you, please provide us with the following information:

  • Is this issue present since day one?
  • Have you contacted Ubuntu Support for recommendations?
  • Check if the DP port issue persists on the BIOS menu.
  • Update your kernel version to the latest version available, 5.19.0.
  • Install the latest Intel software to enable general-purpose GPU capabilities for Ubuntu* 22.04. Check this website for the documentation and instructions about this process.

 

Best regards

Jean O. 

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
2,703 Views

Hello JunGrammer,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
2,659 Views

Hello JunGrammer,


We hope you are doing fine.


We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.


Best regards.

Jean O. 

Intel Customer Support Technician.


0 Kudos
Reply