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Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Doc
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Hello ihenr3
Thank you for posting in the Intel Community.
What is the driver version that you are trying to install?
What is the current driver version installed on the system?
What is the brand and model of your system?
Please attach the Intel® System Support Utility for Windows* requested.
Regards,
Leonardo C.
Intel Customer Support Technician
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Hello ihenr3
Have you been able to collect the information requested?
Regards,
Leonardo C.
Intel Customer Support Technician
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Hello ihenr3
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Regards,
Leonardo C.
Intel Customer Support Technician
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