Persistent BSOD - High Probability on RDP Connect to Idle/Locked PC

[Patrick_Star_Y]

Hello Intel Community and Support Team,

I am writing to report a persistent and long-standing Blue Screen of Death (BSOD) issue I've experienced with Intel Arc graphics drivers. This issue dates back to the launch of the Arc A770 and continues to occur on my current system featuring the recently released Arc B580.

System Configuration:

• CPU: AMD Ryzen 9 7950X (iGPU Disabled in BIOS)
• GPU: Maxsun Intel Arc B580 12G (Triple Fan version) - (Previously experienced the same issue on an Intel Arc A770 16GB Limited Edition)
• Motherboard: Gigabyte B650M AORUS PRO AX
• RAM: KingBank DDR5 Hynix A-die 128GB (4x32GB) @ 5200MT/s
• OS: Windows 11 Pro 26100.3624
• Intel Graphics Driver Version: 32.0.101.6653, download  from Intel's site

Bug Description:

The system experiences a BSOD with the Bug Check Code 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA). The crash dump analysis consistently points to the Intel Graphics Kernel Mode Driver, igdkmdnd64.sys, as the faulting module.

• Bug Check Code: 0x50
• Bug Check String: PAGE_FAULT_IN_NONPAGED_AREA
• Faulting Module: igdkmdnd64.sys
• Arguments from recent dump (040625-9125-01.dmp):
  • Arg1: ffffd3f20e1ff800 (Memory referenced)
  • Arg2: 0000000000000002 (Write operation)
  • Arg3: fffff8006e8b6206 (Instruction address in igdkmdnd64.sys)
  • Arg4: 0000000000000002
• Process Context: The crash often occurs within the context of dwm.exe.

Steps to Reproduce:

The BSOD occurs with a high probability under the following specific conditions:

1. Leave the computer idle until it enters a standby/idle state, the screen is locked, and the monitor(s) have entered sleep mode (black screen).
2. From another computer, attempt to connect to this machine using Windows Remote Desktop Connection (RDP).
3. A BSOD occurs with high likelihood, either immediately upon the connection attempt or shortly after the remote session tries to initialize.

Impact and Context:

This system is used in a productivity environment, and this recurring BSOD has a severe negative impact on my work.

Importantly, this system was previously perfectly stable with both an NVIDIA GeForce RTX 4070 Super and an AMD Radeon RX 7700 XT installed, experiencing no similar RDP-related crashes. The problem only started after installing the Arc B580.

Furthermore, this is not a new issue isolated to the B580. I experienced the exact same bug (same code, module, RDP trigger) with an Intel Arc A770 16GB Limited Edition on a previous system, dating back approximately 2.5 years to the card's launch timeframe. This strongly indicates a persistent, underlying driver issue across Arc generations in handling RDP connections or related system state transitions.

Troubleshooting Attempted:

• Before installing the Arc B580 and its drivers, I performed a thorough driver removal using DDU in Safe Mode to eliminate potential conflicts.
• I then installed the latest official Arc graphics driver downloaded directly from the Intel website.
• Despite these steps, the BSOD issue persists on the B580, replicating the behavior seen on the A770 years ago.
• Ensured Windows, Motherboard BIOS, and AMD Chipset drivers are all up-to-date.
• Verified system stability otherwise (passes stress tests, memory checks, etc.).

Request:

Could the Intel graphics driver team please prioritize investigating this critical, long-standing issue? The inability to reliably use Remote Desktop severely hinders the usability of Arc GPUs in professional and productivity scenarios. I have attached the most recent minidump file (040625-9125-01.dmp) to this post [Or: I can provide the minidump file upon request].

Thank you for your time and assistance.

[RandyT_Intel]

Hello @Patrick_Star_Y ,

Thank you for your detailed response. It appears that the issue with driver installation and IGS remains unchanged. I will coordinate internally and share the information you provided to discuss the best next steps for addressing this issue.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hello @Patrick_Star_Y ,

Since issue still persist may I have the dump file with this driver 101.6739, or it is included on the link that you previously shared?-https://drive.google.com/file/d/10TFL4RG0Oxx_N-P6QttcpgIFfk_h85kW/view?usp=sharing

[Patrick_Star_Y]

After switching to the 9950X, I did a fresh Win11 install, so all my old BSOD dump files got wiped—the one I sent you is the only one that survived.

But here’s the good news: My rig’s been running non-stop for 2 weeks straight under heavy loads (QGIS, Photoshop, Lightroom), and zero crashes. GPU’s been rock-solid!

Still on driver 32.0.101.6734 WHQL (just the core driver, no bloatware). Performance is buttery smooth, exactly what I need for stability in my workflow.

Shoutout to the B580 though—it handles Adobe apps like a champ. Photo editing’s snappy AF. Honestly, I’ve started recommending this card to friends."

[RandyT_Intel]

Hi @Patrick_Star_Y,

Thank you for the updates! I'm glad to hear that and appreciate your feedback. Although we need to further investigate the issue regarding the core driver installation, we will continue the investigation. Please note that there is no specific ETA for when we can provide an update, but rest assured that we will keep you informed once we have any developments.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Patrick_Star_Y,

Here's an update, based on the isolation steps you performed, it appears there may be an issue with your old processor. To ensure you receive the best support, we recommend contacting the processor manufacturer to discuss the possibility of a Return Merchandise Authorization (RMA) for the old processor.

With your issue resolved, we will proceed to close this case. If you have any further questions or need additional assistance in the future, please feel free to reach out to us or submit a new ticket.

Thank you once again for your cooperation and patience.

Regards,

Randy T.

Intel Customer Support Technician