Problema no monitor

[Gustavooliveira]

Aparece esse erro, e também não consigo usar meu segundo monitor sozinho, só funciona com as telas duplicadas ou estendidas, oque fazer ?

[JedG_Intel]

Hello Gustavooliveira,

Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa.

For me to assist you effectively, please share the information below.

1. Were you able to use other display options previously?

2. What display cable are you using?

3. What is the full make and model of your monitors?

4. Please generate SSU

Additionally, could you please change the language to English and retake the screenshot? I am unable to obtain any information about the error as it is currently in a different language.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Gustavooliveira,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Gustavooliveira,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician