Processes' graphics freeze even when they're as lightweight as they can get

[ismailjkp]

I've been having issues lately, whenever i open discord, lunar client, or even the default text editor on windows 11, my screen either completely freezes or that process' window freezes.
I've found that the process is updated, it's just the screen that is not.
I updated every single driver up-to-date and especially the Graphics driver.
I've ran stress tests on CPU, RAM and Graphics, no errors.
Any help on what to try next?
specs:
Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
Installed RAM 8.00 GB
Intel(R) UHD integrated Graphics

[RobbieR_Intel]

Hello ismailjkp,

Thank you for reaching out to our communities. I understand that whenever you open discord, your screen completely freezes.

However, I would like to confirm the following:

• Was this working fine before?
• Were there any recent changes made to the system?

To assist us in analyzing the details of your system and addressing the issue effectively, we kindly ask you to generate a System Support Utility (SSU) report. This report will provide us with comprehensive information about your system's configuration, helping us identify any potential incompatibilities or issues.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

I look forwrard to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[ismailjkp]

Thank you RobbieR for replying,
yes, it was working just fine before and I haven't made any change to my system, no updates at all, it was just something that appeared suddenly.

here's my report.

Thank you.

[RobbieR_Intel]

Hello ismailjkp,

Thank you for providing your SSU Log. With that being said, I will now further review this and will get back to you once an appropriate resolution is available.

Best Regards,

Robbie R.

Intel Customer Support Technician

[ismailjkp]

Hello Robbie,

Thank you for your prompt response.

Please let me know if you need any further information from my side.

Best regards,

Ismail

[ArchieD_Intel]

Hi ismailjkp,

I noticed that your system currently has driver version 27.20.100.8280 installed, but the latest version available from your OEM is 27.20.100.9079. Please update the graphics driver to help isolate the issue.

Additionally, could you please confirm the following:

• Are there any pending Windows updates?
• Have you attempted to reinstall the applications experiencing issues?
• Have you tried using a single memory stick and ensured it is properly seated?

To speed up the process, I can arrange a remote session. Please let me know if you're interested, and I'll send you an email requesting the necessary information.

Best regards,

Archie D.

Intel Customer Support Technician

[ismailjkp]

Hello Archie D.,

I've tried downloading the drivers but it keeps giving me this error
"autorun.inf: Failed to add driver to the system. Error 0xE0000100: The style of the INF is different than what was requested."
I've tried several times and tried with the UMA version of the driver as well as a last resort, nothing.

I'm also up-to-date with Windows updates, I've tried reinstalling the applications and as for the last thing, I'm using a laptop so I can't remove memory sticks.

Recently the system has been more stable but sometimes (and commonly) the screen glitches out or freezes completely.

Let me know if you need anything else. As for a remote session, I don't think I'll be able to do that anytime soon.

Thank you for your time Archie D.,

Best Regards,

Ismail

[RobbieR_Intel]

Hello ismailjkp,

Thank you for your response. With that being said, I will now further look into this case and will get back to you if an appropriate resolution is available.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel · Accepted solution]

Hello ismailjkp,

Please perform a ⁠Clean Installation of the latest Generic graphics driver, ⁠31.0.101.2135 kindly use the ⁠Display Driver Uninstaller (DDU) to Uninstall the previous driver.

If the issue persists, please let me know so that I may further assist you.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello ismailjkp,

I just wanted to follow up and see if you’ve had a chance to look over the information I shared earlier. If there’s anything unclear or if you need help going through the next steps, just let me know—I’m here to help however I can.

Looking forward to your response so we can get this sorted out for you.

Best Regards,

Robbie R.

Intel Customer Support Technician

[ismailjkp]

Thank you for reaching out again, RobbieR!
I haven't had much time to reply, I apologize for the late comfirmation.
Yes, the solution works!

Thank you, have a nice weekend!

Best Regards,

Ismail J.

[RobbieR_Intel]

Hello ismailjkp,

Thank you for your prompt response. I'm glad to know that the solution that I have provided resolved your issue. I will now proceed to close this query, if you have further questions please post a new question as this thread will no longer be monitored.

Best Regards,

Robbie R.

Intel Customer Support Technician