Rainbow Six Siege - Random Crash

[Yuukiya]

Hi, I have experienced random crashes with Rainbow Six Siege (both DX11 and Vulkan)

At default intel arc control settings the crash occurs.

I have a workaround by adding 10 mV to the voltage offset but it should not be like this right?

Default settings of the GPU in intel arc control should be the most stable one.

Kindly please relay this issue to the driver team.

Intel Arc A770 LE
Driver used: 31.0.101.4369

[Jean_Intel]

Hello Yuukiya,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

To better assist you on this matter, please, provide us with the following:

• Is there any error message when the game crashes? If so, provide us with a screenshot of the error message.
• Is the crash issue related to a game stage (a game map, loading screen, game menu, etc.)?
• What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)
• Is Resizable BAR (or Smart Access Memory) enabled?
• Provides us with a screenshot of the graphics settings you use.
• We would like to gather further information about your system. Create a report using the following Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards

Jean O. 

Intel Customer Support Technician

[Yuukiya]

Hi thanks for reaching out. It happened today again.

Please see below for my reply.

To better assist you on this matter, please, provide us with the following:

Is there any error message when the game crashes? If so, provide us with a screenshot of the error message.
> None. The crash is only a black screen and buzzing sound. System will reboot then.

Is the crash issue related to a game stage (a game map, loading screen, game menu, etc.)?
> No. Very random. But it doesn't happen on menu. only in game

What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)
> Ubisoft connect

Is Resizable BAR (or Smart Access Memory) enabled?
> Yes

Provides us with a screenshot of the graphics settings you use.
> See attachment

We would like to gather further information about your system. Create a report using the following Intel® Graphics Command Center:

> I have already attached a Dxdiag file when I started the thread. will it compensate? I don't have the Intel® Graphics Command Center installed. Will attach it again just in case.

In addition, There are no problems with temperatures too. CPU and GPU temps are all fine.

[Jean_Intel]

Hello Yuukiya,

Thanks for the information provided.

We will proceed to check the issue internally and post back soon with more details. 

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Yuukiya,

We appreciate your patience.

After checking this issue internally, we would like to recommend you run the game using Vulkan instead of DirectX 11. Check this article from Ubisoft, providing the steps to run the game using the Vulkan API. Let us know if you are still experiencing issues when running the game on a different API.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Yuukiya,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Yuukiya,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.