Request for Fix: Black Screen Issue in Marvel Spider-Man 2 with Intel Iris Xe Graphics

[AlexMundo]

Dear Intel Support Team,

I hope this message finds you well.

I am reaching out to report an ongoing issue with the Intel Iris Xe Graphics while playing Marvel’s Spider-Man 2. The game runs fine at 720p with  30fps, but I experience a black screen with only audio working (no stuttering) during gameplay. The issue persists despite downloading and installing the latest driver (version 32.0.101.6557_101.6262).

Here is a video that demonstrates the issue, which you can view here: https://www.youtube.com/watch?v=osrSUD_L58I 

I would greatly appreciate it if you could investigate this issue and provide a driver update to resolve the black screen problem as soon as possible.

Thank you for your attention to this matter.

Best Regards, 

[JedG_Intel]

Hi AlexMundo,

I perfectly understand that you're looking forward to a fix with regards to the black screen issue that you are encountering. Could you please share the information below for me to address this concern properly?

1. Is the issue isolated to Marvel's Spider-Man 2?

2. Was this working fine before?

3. Which digital gaming platform are you using (Steam, Epic games, etc.)?

Please also generate SSU report for me to check your system components.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Solanokk]

hey, im having the same problem, and just to confirm, yes I'm using the steam version, the game wasnt working before and yes, this issue is exclusive to Marvel's Spider-Man 2.

looking forward for a fix!

[JohnMarston]

Hey I am having the same issue and i am pretty sure that this is only happening to intel drivers the game works fine but there is this driver problem and i have intel uhd graphics can you look into it?

Appreciate it.

[SYA123]

same issue for me and so many users! fix it intel! the game runs well but its definitely a drivers problem!

[Safwan1]

FIX THIS ISSUE INTEL

[JedG_Intel]

Hi AlexMundo,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Hello @Solanokk, @SYA123, @Safwan1,

I understand that you're all having issues and I'm sorry to hear this. For us to address your concerns properly, please create a different thread for each one of you.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello AlexMundo,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

[AlexMundoo]

Hello,

I answered you here : https://community.intel.com/t5/Graphics/Black-Screen-Issue-in-Marvel-Spider-Man-2-with-Intel-Iris-Xe/m-p/1666431#M138852