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Request for Fix: Black Screen Issue in Marvel Spider-Man 2 with Intel Iris Xe Graphics

AlexMundo
New User
339 Views

Dear Intel Support Team,

I hope this message finds you well.

I am reaching out to report an ongoing issue with the Intel Iris Xe Graphics while playing Marvel’s Spider-Man 2. The game runs fine at 720p with  30fps, but I experience a black screen with only audio working (no stuttering) during gameplay. The issue persists despite downloading and installing the latest driver (version 32.0.101.6557_101.6262).

Here is a video that demonstrates the issue, which you can view here: https://www.youtube.com/watch?v=osrSUD_L58I 

I would greatly appreciate it if you could investigate this issue and provide a driver update to resolve the black screen problem as soon as possible.

Thank you for your attention to this matter.

Best Regards, 

4 Replies
JedG_Intel
Moderator
159 Views

Hi AlexMundo,

 

I perfectly understand that you're looking forward to a fix with regards to the black screen issue that you are encountering. Could you please share the information below for me to address this concern properly?

 

1. Is the issue isolated to Marvel's Spider-Man 2?

2. Was this working fine before?

3. Which digital gaming platform are you using (Steam, Epic games, etc.)?

 

Please also generate SSU report for me to check your system components.

 

I look forward to your response.

 

Best regards,

Jed G.

Intel Customer Support Technician


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Solanokk
New User
56 Views

hey, im having the same problem, and just to confirm, yes I'm using the steam version, the game wasnt working before and yes, this issue is exclusive to Marvel's Spider-Man 2.

looking forward for a fix!

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SYA123
Beginner
114 Views

same issue for me and so many users! fix it intel! the game runs well but its definitely a drivers problem!

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Safwan1
New User

FIX THIS ISSUE INTEL

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