Screen blanking in DX12 games on Predator BiFrost Arc A750 OC

[Delegator7422]

History
Originally uninstalled old Nvidia drivers using DDU in safe mode and a restarted. Installed 4972 with limited issues.

Specs
Operating System: Microsoft Windows 11 Pro(10.0.22621 Build 22621)
Physical Memory (Installed): 16 GB
Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz
System Type: x64-based PC
Total Installed Updates: 27 Updates - See Detailed View for more information
Display Adapter(s): Intel(R) Arc(TM) A750 Graphics 31.0.101.4972
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: TUF GAMING Z590-PLUS WIFI
Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.22621.2506
Intel(R) Ethernet Controller (3) I225-V 2.1.3.15
Intel(R) Wi-Fi 6 AX201 160MHz 23.10.0.8

ISSUE
All the Dx11/12 games I play I have set to medium settings, Xess performance, no ray tracing or other other extras enabled.

I would get game freezing on Fortnite & The Finals. Before Fortnite's latest update, I could play about a dozen games before it would blank out on me, I could not Ctrl+Alt+Del to close the game, and I would have to hold the power down by holding the power button down.

When I installed 5084 (using DDU in safe mode) and the latest Fornite update, I could enter a Fortnite game but as soon as I am halfway landing from the bus, at the start of the game, it crashes every time.

I rolled back to 5081 (DDU safe mode) and the same issue happened.

In the Finals it happens about once every four games and tried in all versions of drivers listed above.

Black Screen
The black screen is almost completely black except for a tiny of colored streak on the top of the screen usually.

What I've Tried
I also ensured that:

• resizable BAR was enabled
• XMP disabled
• any auto overclocks disabled
• switched the ends of displayport cable
• switched the 6+2 pins with the other
• re-mounted gpu
• ran Prime95 large FFT test for 1hr with no errors.

I did everything short of reinstalling Windows, but this is also my main work computer so that will take a few days to prep to do. Any other suggestions would be helpful.

Please help!

[Andres_Intel]

Hello Delegator7422,

Thank you for posting on the Intel®️ communities. I see that you are having black screen issues while playing Fortnite with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

I see you have a similar issue with The Finals, since it is related to a different game and to keep this thread organized, please open another thread related to that game issue.

To have a better understanding of the situation, please answer the following questions:

• If possible, take a screenshot of the game settings in case we need to replicate the issue.
• If there is an error message, take a screenshot.
• To know the BIOS version and other information of your system, run and attach the report of the Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Delegator7422,

Were you able to run the Intel® SSU to know your system environment?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Delegator7422]

Yes I was able to run SSU. what do I so with the file? Do i save and send to this forum or submit it?

[Delegator7422]

Here is the file

[Andres_Intel]

Hello Delegator7422,

Please save the .txt file and attach it to the thread, then I will take a look to provide you with the next steps.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Delegator7422,

Thank you for your response and for sharing the SSU attached.

I see your system is up to date, and that it is running the latest graphics driver. I see you mentioned that you mentioned that you used the DDU is in safe mode to install graphics driver 4972 and 5084

• Just for clarification before you installed the driver 31.0.101.5085 did you use the DDU? Otherwise, let me know if you have the same results after using it.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Delegator7422, 

Were you able to run DDU before installing the driver 31.0.101.5085?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello Delegator7422,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician