Starkraft 2 Game Compatibility Issues for Intel Arc Graphics Card (A750)

[korea_khs]

Hello?
I play Starcraft 2 with an Intel Arc A750 graphics card, and I can't support this and Starcraft 2 in-game graphics card. I can't support a 21:9 monitor,
Even if you set it to the monitor scan rate
The graphic card is not recognized in the game.

PS: This is written in a translator.
There may be errors in interpretation.

[VonM_Intel]

Hi, korea_khs.

Thank you for posting in our Community. I understand you're experiencing issues with your Intel Arc A750 graphics card not being recognized in Starcraft 2, and you're unable to support a 21:9 monitor even when setting the monitor scan rate. Have you tried manually adjusting the resolution settings in Starcraft 2 to match your 21:9 aspect ratio? If so, does the game still not recognize it? Some games may not automatically detect ultra-wide resolutions and require manual configuration in the game's settings. Are you experiencing the same issue with other games or applications, or is the problem specific to Starcraft 2?

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. Also, If you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[korea_khs]

This article is written in a translator.
There may be errors in interpretation.

Phone M.

Dear Intel Customer Support Technician.

The same problem has been identified with other third-party graphics cards. The same is seen with Nvidia graphics cards, Intel Arc graphics cards, and AMD graphics cards.

Apparently, it's not a problem with the graphics card, it seems to be a program error in Starcraft 2.

thanks.

[VonM_Intel]

Hello, korea_khs.

You mentioned that the issue seems to be a program error in the game, have you noticed any other specific error messages or patterns when the issue occurs? Have you attempted to manually adjust the resolution settings in Starcraft 2 to match your 21:9 aspect ratio? If so, is the game still not recognizing it? Some games may not automatically detect ultra-wide resolutions and might require manual configuration in the settings. Are you encountering the same issue with other games or applications, or is it only happening with Starcraft 2?

Additionally, I kindly request you an Intel SSU tool as will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, korea_khs.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, korea_khs.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician