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Syberia 1 issue at lauch with A770 GPU.

laxesta
New Contributor II
119 Views

After talking with a moderator here, I decided to create this thread on a weird issue happening in Syberia 1 when trying to launch the game.

 

The game won't launch (Syberia 2 works okay) and always shows this message.

 

laxesta_0-1674442877485.png

 

Apparently, this is a known issue and may have fixes.

 

(FIX) The 3D Rendering Engine Could Not Be Initialized :: Syberia General Discussions (steamcommunit... 

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5 Replies
LuisGustav_A_Intel
90 Views

Hello laxesta,  

 

Thank you for contacting Intel Technical Support for graphics.  

 

We are sorry to hear you experience game crashing problems Syberia 1 with Intel® Arc™ A770 Graphics. We are glad to assist.  

 

 

Please download, run and reply back attaching the .txt file of the tool Intel® System Support and a graphics report (For download go the link https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window... ).  

 

Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


laxesta
New Contributor II
82 Views

Hi @LuisGustav_A_Intel 

 

Regarding your questions....

 

What steps did you complete as possible fixes from the steam thread you pointed out? 

       All of them. The fix that worked was using DxWnd, the game works like a charm with it.

  • Check any game updates. 

The game is up to date.

  • What is the game/program Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed)? 

No matter what I did it wouldn't launch. Once launched with DxWnd I set the game to High, Antialiasing enabled and 32 bits instead of 16bits colour.

  • What is the game Distribution Service the game ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)? 

Steam.

  • If the system includes onboard graphics, try it with integrated graphics lowest
  • configuration for testing/reproduction of the problem, does it happen? 

No onboard graphics on my MOBO.

  • If you have an available 3rd party dedicated graphics card AMD/NVIDIA, does the problem happen as well? 

Dunno, I guess so, it seems to be an universal issue.

  • What is the step-by-step for reproduction purposes? 

Launching the game with the desktop resolution set to native 1440p -my monitor's resolution-, that message just appears. It's a pretty straightforward process.

I have the latest drivers already and have done all of that.

 

This is a picture of the game running with DxWnd.

 

syberia1.jpg

 

best wishes

LuisGustav_A_Intel
66 Views

Hello laxesta, 

 

Thank you for the update. As that’s a workaround to the problem , in order to investigate further,

 

Please download, run and reply back attaching the .txt file of the tool Intel® System Support and a graphics report (For download go the link https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window... ).  

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


laxesta
New Contributor II
53 Views

hello @LuisGustav_A_Intel .

 

SSU report attached.

 

 

LuisGustav_A_Intel
36 Views

Hello laxesta

 

Thank you for the update. Let me check this problem and as soon as possible I will provide updates.  

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


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