System starts to lag after cold boot/start

[Oreki]

When I start my laptop first time in the morning it starts to lag. Any browser or application I open after the start the whole system starts lagging but no high load on resources during the lag. But the interesting thing is that after I shut the laptop and reboot again everything works just fine rest of the day. But the issue reappear on the cold start in the morning. From updating drivers even reinstalling windows to disabling fast startup I did everything there is but the issue is still persistence.

[Mike_Intel]

Hello Oreki,

Thank you for posting in Intel community Forum.

For me to further investigate this issue, please help provide the following details:

1. What is the brand and model of the laptop?
2. Was it working fine before?
3. What was the last change made in the system before the issue started?
4. Have you also tried updating the BIOS of your laptop?
5. Plese help generate the SSU logs of your system for me to review the hardware and the drivers. Please refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Oreki]

1. Asus Vivobook S14 Q423

2. As far as I can remember it was working just fine. But I was updating everything there is so I'm not sure which caused the issue.

3. It is a brand new so more or less everything. One thing I should mention is there was a time when I disabled the fast startup and the problem vanished but it reappeared again.

4. I did. I actually went back on the bios and reupdated to latest version right away through my asus.

5. Attached.

6. I ran the MemTest86 last night. It found no error.

7. One more thing I noticed today that the problem didn't uccor today. Is this because the laptop charged all the way to 100% as the MemTest86 ran the 80% charging limit bypassed? Idk

[rafay19]

hey @Mike_Intel can u answer my post? it would really help us

[Mike_Intel]

Hello Oreki,

Thank you for the update.

That is a good development that you did not encounter any issues at the moment. It is possible that you were able to fix that by updating the BIOS.

After reviewing the SSU logs, I found out that the graphics driver version installed is 32.0.101.6556.

The latest that we have is version 32.0.101.6913.

If you will have the same issue again, please try to update the driver using DDU method. Kindly refer to the links below for the steps and the latest driver link:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Oreki]

I had the same issue again and I updated the driver using DDU method. But I'm still having the issue. If I boot in safe mode the issue doesn't happen. Hope this gives you any clue.

[rafay19]

SO YALL JS GONNA IGNORE MY QUESTION ON THE POST? REALLY ? WOULDNT EVEN REVIEW IT?

[Mike_Intel]

Hello Oreki,

Thank you for the update.

This is a good update for me to document that the issue is not happening in safe mode.

Let me gather the following details for me to further check this issue.

1. Have you tried contacting Asus about this issue?
2. Have you also tried installing the OEM drivers from Asus to isolate the drivers?
3. Now that everything is update, please help generate a new set of SSU logs for me to review.

If you have questions, please let us know. Thank you.

@rafay19

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[ArchieD_Intel]

Hello Oreki,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Mike_Intel]

Hello Oreki,

I hope you are having a good day.

I am sending another follow up on the information that I requested and also hoping that you tried to contact the manufacturer of your system for assistance. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician