The Game Heavy Rain on HD 620 Graphics Hang

[DDuan9]

My Surface Pro (5th Gen) is having trouble running this game. It works fine and suddenly hangs randomly. When it hangs, video gets stuck but sounds and controls are fine. Tried few drivers, OpenGL and AL things, even installed C++2015-2019, But in the end problem is there. Anyway to fix this hangup problem?

Processor: i5 7300U

RAM: 8GB

OS: Win10 Home

[AlHill]

Get the latest driver from Microsoft and try again. If you have problems, contact Microsoft for support of their device.

Doc

[DDuan9]

Thanks, I've already contacted Microsoft.

[Wanner_G_Intel]

Hello all, 

Thank you for submitting your question on this Intel® Community.

To better assist you, we would like to have more information about your system configuration.

• DxDiag* report.

1. Go to Start > Run or Windows Key + R.
2. On the Run prompt, type "dxdiag" then click OK.
3. On the DirectX Diagnostic Tool window, click on Save All Information.
4. Browse to a folder, type in a filename then click Save.

• Please let us know how you are running the game. 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[DDuan9]

Thank U!

See attachment.

For the second question​, I just run it in a normal way like running any other games, so to be specific, please?

[Wanner_G_Intel]

Hello DDuan9,

Thank you for your response.

It seems that your system does not meet the requirements to run this game.

Heavy Rain system requirements

Could you please let us know if you received a response from Microsoft*?

Are you running the latest graphics driver provided by Microsoft*?

Wanner G.

Intel Customer Support Technician

[Wanner_G_Intel]

Hello DDuan9,

Were you able to review the recommendations provided?

If you need further assistance, please let us know. We will be glad to assist you.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello DDuan9,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel