Community
cancel
Showing results for 
Search instead for 
Did you mean: 
DDuan9
Beginner
440 Views

The Game Heavy Rain on HD 620 Graphics Hang

My Surface Pro (5th Gen) is having trouble running this game. It works fine and suddenly hangs randomly. When it hangs, video gets stuck but sounds and controls are fine. Tried few drivers, OpenGL and AL things, even installed C++2015-2019, But in the end problem is there. Anyway to fix this hangup problem?

Processor: i5 7300U

RAM: 8GB

OS: Win10 Home

0 Kudos
7 Replies
AlHill
Super User
204 Views

Get the latest driver from Microsoft and try again. If you have problems, contact Microsoft for support of their device.

 

Doc

 

DDuan9
Beginner
204 Views

Thanks, I've already contacted Microsoft.

Wanner_G_Intel
Moderator
204 Views

Hello all, 

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration.

 

  • DxDiag* report.
  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.

 

  • Please let us know how you are running the game. 

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

DDuan9
Beginner
204 Views

Thank U!

See attachment.

For the second question​, I just run it in a normal way like running any other games, so to be specific, please?

Wanner_G_Intel
Moderator
204 Views

Hello DDuan9,

 

Thank you for your response.

 

It seems that your system does not meet the requirements to run this game.

 

Heavy Rain system requirements

 

Could you please let us know if you received a response from Microsoft*?

Are you running the latest graphics driver provided by Microsoft*?

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
204 Views

Hello DDuan9,

 

Were you able to review the recommendations provided?

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
204 Views

Hello DDuan9,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Reply