UHD graphics 770 카트라이더 게임 실행 시 강제 종료

[koguma]

넥슨 카트라이더(kartrider) 게임밖에 안하는데 실행하면 1분 이내에 꺼집니다.

GPU의 3D부분이 치솟았다가 꺼져요. 어떻게 해야하나요?

[DeividA_Intel]

Hello koguma,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® UHD Graphics 770.

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Is this issue recent? Did the game work before?

3. Do you get any error code when the game crashes?

4. Are you playing games from a launcher like Steam or Epic games?

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.  

Regards,  

Deivid A.  

Intel Customer Support Technician 

[koguma]

1. I attached scan file.

2. I bought a pc in March, there was a game error from the beginning.

3. No error message pop-up appears. When I reinstalled Windows, the symptoms of the 3d gpu graph surge disappear and the game does not close the window. However, during the game the screen turns white and the connection is lost.

4. I don't use Steam or Epic Games.

[koguma]

rec video

[DeividA_Intel]

Hello koguma,

Thanks so much for your response. In order to continue, please try the following:

1. Update your BIOS version (Current: F2. Latest: F4b). You will need to check with Gigabyte for instructions:

• BIOS: https://www.gigabyte.com/Motherboard/B660M-GAMING-X-AX-DDR4-rev-1x/support#support-dl-bios

2. Update your Intel drivers:

• Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
• Steps: https://www.intel.com/content/www/us/en/support/articles/000057389.html

3. Are you using an emulator to run the game? If so, what is the name of the emulator?

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello koguma, 

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello koguma,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[koguma]

I tried the way you suggested, but nothing changed.
After playing the game for a while, it stops and the window turns off,
The music continues with the white screen appearing.

[koguma]

'Igfxn stopped' 증상이 이벤트 로그에 기록되었습니다.