Under Power tab in IGCC Panel self refresh is not working

[AshutoshAgrawal]

Hi, I have Asus vivobook 14x Oled laptop where i am switching off the button pannel self refresh for stable refresh rate in both ways either on battery or in charging but it is not working. After switching off still refresh rate goes change every time when i plug in and out the charger and screen goes black for a second or 2 second. How to resolve this issue?

[Jose_Intel]

Hello @AshutoshAgrawal

Thank you for posting on the Intel️® communities.   

I am sorry to hear that you have problems with Panel Self Refresh, and I’ll be more than happy to help you.

Please keep in mind that feature in Intel® Graphics Command Center is available only for embedded DisplayPort 1.3 (eDP 1.3)

Have you contacted the system manufacturer to check their own options to lower the refresh rate?

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello AshutoshAgrawal

We hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello AshutoshAgrawal

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.