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Hello
When running my Vulkan benchmark GravityMark in full-screen mode on my QHD monitor I loose video signal (monitor is disconnected), and I have to unplug and plug back the cable to get the video output back.
I filled the report template bellow:
| Description | Provide a detailed description of the issue | Run GravityMark in full-screen Vulkan API benchmark mode, and after the benchmark results are available try to Alt+Tab or open Windows Start Menu or use the snipping tool Shift+Win+S |
| Hardware (HW) |
Brand and Model of the system. |
|
| Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in) |
EFP: Asus MG 278Q, connected ove the HDMI-1 input on the monitor, and the USB-C video output port of the motherboard. This requires an USB-C to HDMI adaptor |
|
| Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc |
simple USB-C <--> HDMI adaptor
The adapter is unmarked, I can only find it identical to this product:
I tried another adapter, from USB-C to both HDMI + DisplayPort, which I bought, with the same results:
|
|
| Hardware Stepping |
Celeron G6900 Family 6 Ext. Family 6, Model 7, Ext. Model 97, Stepping 5, Revision H0 UHD Graphics 710 Revision C device ID 8086 4693 1462 7D27 motherboard is at latest UEFI version from MSI: 7D27 v19 |
|
| Software (SW) | SW or Apps version used to replicate the issue. | igfx 4091, GravityMark 1.7.2, Windows 10 up-to-date (22H2) |
| Configurations | Single display, clone, or extended (see note2 below). |
single |
| Display resolution & refresh rate setting of each display (see note2 below). |
2560x1440@60Hz (display can run at 120Hz over the HDMI input, but Windows only uses 60Hz) |
|
| AC or DC mode, i.e. is power cable plugged in or not? |
plugged-in AC mode (desktop computer) |
|
| How to repro | Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link. |
Run GravityMark 1.7.2 on Windows 10 on the UHD Graphics 710 iGPU (default). Select the Vulkan API benchmark in full-screen mode.
Let the benchmark complete. Notice the iGPU remains at 100% load, as the benchmark is still running the animation in the background, even after completion.
Bring the GravityMark window (the full-screen window) in and out of focus a couple of times, either using Alt+Tab, or opening the Windows Start menu, or using the snipping tool with the keyboard shortcut Shift+Win+S.
The display goes blank and reports no input signal, until the USB-C adaptor is re-connected to the motherboard output port. |
I lost patience and I now no longer have the UHD Graphics 710 iGPU, as I just returned that CPU just to get rid of the issue
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Hello Adrian_Vasile_C_,
Thank you for posting on the Intel® communities.
I will do further research about this and as soon as I have an update I will get back to you.
Best regards,
Steven G.
Intel Customer Support Technician.
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Sorry I got one of the details wrong: it's the OpenGL benchmark instead of Vulkan benchmark.
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Many thanks for your response, Adrian_Vasile_C_.
Since you have returned the CPU, we cannot perform further troubleshooting, but could you please confirm if you tried with the BETA driver version 31.0.101.4125 (https://www.intel.com/content/www/us/en/download/729157/intel-arc-iris-xe-graphics-beta-windows.html). This is the recommended driver for this processor.
Best regards,
Steven G.
Intel Customer Support Technician.
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Sorry I did not try the BETA driver.
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Many thanks for the confirmation.
We appreciate you took the time to post about this issue.
Since we cannot continue with the troubleshooting, we will proceed to close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.
Best regards,
Steven G.
Intel Customer Support Technician.
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