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Warhammer Darktide crashing

CaptCnuk
Beginner
743 Views

Game keeps quitting to the desktop with no error, I do find this in my event viewer.

"Display driver igfxnd stopped responding and has successfully recovered."

 

I have tried DDU, reinstalled Arc drivers, but this persists.  Anyone else?

 

ARC A770 LE

10700f

32 gb 3200

Asus Tuff Z490

0 Kudos
11 Replies
LuisGustav_A_Intel
710 Views

Hello CaptCnuk,  

 

Thank you for contacting Intel Technical Support for graphics.  

 

We are sorry to hear you experience game crash problems with Intel® Arc™ A770 Graphics. We are glad to assist.  

 

Let us gather the entire information about the problem in order to provide a possible solution.  

 

  • May we get event viewer error screenshots?
  • Whats the game configuration for Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed), game distribution service? so we try to reproduce this!
  • Have you make recent changes in software/hardware?
  • Did you try to reinstall the game?
  • What is the application /game showing the computer problem. 
  • What steps did you complete as possible fixes? 

 

Please download, run and reply back attaching the .txt file of the tool Intel® System


Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


CaptCnuk
Beginner
703 Views

Hello,

 
Game is running at MED settings at 1440p.  Running full screen, Vsync off, I have smart sync enabled in the Arc dashboard. Game is through Steam.  I reinstalled the game, as well as running DDU to remove the Intel drivers, then reinstalled them also.
 
Some possible solutions I found online was to type '%appdata% in the run command, go to the fatshark folder, and delete the Darkside folder, this deletes all graphic settings,  when you start the again it defaults all the settings.  I also tried deleting the Steam download Cache.
 

After a few tries and restart I can sometimes get the game to run.  But after shutting down and trying the next day the issue returns.


From the event viewer:  This is the error I usually find.
 
 
Screenshot 2022-12-12 211945.png

Thanks

Wayne

 
Attached the txt file.
LuisGustav_A_Intel
687 Views

Hello CaptCnuk, thank you for the information.

 

There is a higher BIOS 2602, please contact Asus for instructions on updating it and test the stability with the game.

https://www.asus.com/us/motherboards-components/motherboards/tuf-gaming/tuf-gaming-z490-plus-wi-fi/h...

 

Please run and provide a graphics report too if the problem persists.

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html


Best regards,

 

Luis A.

Intel Customer Support Technician.


CaptCnuk
Beginner
678 Views

Hi Luis.

 

I updated my bios to 2602.  Game still crashing after this.

 

Trying to generate report but it fails.

 

Thanks.

LuisGustav_A_Intel
675 Views

Hello CaptCnuk, thank you for the information.

 

Let me review this further and I will post updates.

 

Best regards,

 

Luis A.

Intel Customer Support Technician.


LuisGustav_A_Intel
629 Views

Hello CaptCnuk, 


Upon checking the release notes for driver, there is a known issue with that game. 

https://downloadmirror.intel.com/763448/ReleaseNotes_101.3975_BETA%20.pdf


Please try latest beta driver below. Also we recommend turn down the video configuration settings. Provide us an update once you try these out. 


31.0.101.3975

https://www.intel.com/content/www/us/en/download/729157/intel-arc-graphics-windows-dch-driver-beta.h...


Best regards, 

 

Luis A. 

Intel Customer Support Technician. 


CaptCnuk
Beginner
395 Views

Hi Luis,

 

I updated to the most recent drivers, also the game had a patch this week.  The crashing is less so its getting better.

Really appreciate your help with this. Take care.

LuisGustav_A_Intel
361 Views

Hello CaptCnuk, 


Thank you for the comments. 


As we enhance and discover any inconsistencies to work for a more reliable platform overall, wonder if you have other concerns.


Best regards, 


Luis A. 

Intel Customer Support Technician.


LuisGustav_A_Intel
289 Views

Hello CaptCnuk


I was checking your case and would like to know if you need further assistance? 


Thank you for choosing Intel. 


Best regards, 


Luis A. 

Intel Customer Support Technician.  


CaptCnuk
Beginner
281 Views

Hi Luis,

 

All good for now.  Thanks again for you're assistance.

 

Happy Holidays!

Wayne

LuisGustav_A_Intel
268 Views

Hello CaptCnuk,


It’s been a pleasure. Happy holidays!


Best regards,

 

Luis A.

Intel Customer Support Technician.


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