When i use my Intel UHD Graphics, so laggy

[northencat]

The problem is whenever i use the gpu, it's lagging my laptop pretty hard. and suddenly my HDD usage up to 100%

like when i use hardware acceleration, or opening games, or using camera like zoom

i tried to update driver it doesnt work

i tried to reinstall with clean windows 10, still same

i've tried many ways but the problem is still

My Spec Laptop is :

i5-1035G1 1 ghz (8cores)

Intel UHD Graphics (there's no version on dxdiag)

4 GB Ram

HDD 1 TB

any idea how to fix it ? please help me 🙂

[David_G_Intel]

Hello northencat

Thank you for posting on the Intel️® communities. To investigate, please share with us the Intel® System Support Utility (Intel® SSU) results 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[northencat]

here's the results of detailed view from intel ssu

[northencat]

Oh yea, new informartion. When i playing games, its always stuttering fps idk why. Any solution ?

[David_G_Intel]

Thank you for the report northencat. To provide the best recommendations please share with us the following info:

• Does this happen with a specific application?
• You mentioned that you tried to update the driver but "it doesn't work". Do you get a specific error? What method do you follow for the driver update?
• Did you try different drivers? What versions did you try?
• Did you try the drivers from Asus and Intel?
• If possible, please share a video example of the problem.

Regards,

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.  

Best regards,  

David G.  

Intel Customer Support Technician

[northencat]

Sorry i was busy lately.

New info : my laptop going fine rn because i updates lastest graphic driver from intel not ASUS. and i upgrade my RAM from 4 GB to 8 GB.

[David_G_Intel]

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.   

Best regards, 

David G 

Intel Customer Support Technician