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When i use my Intel UHD Graphics, so laggy

northencat
Beginner
503 Views

The problem is whenever i use the gpu, it's lagging my laptop pretty hard. and suddenly my HDD usage up to 100%

like when i use hardware acceleration, or opening games, or using camera like zoom

i tried to update driver it doesnt work

i tried to reinstall with clean windows 10, still same

i've tried many ways but the problem is still

My Spec Laptop is :

i5-1035G1 1 ghz (8cores)

Intel UHD Graphics (there's no version on dxdiag)

4 GB Ram

HDD 1 TB

 

any idea how to fix it ? please help me 🙂

0 Kudos
7 Replies
David_G_Intel
Moderator
489 Views

Hello northencat


Thank you for posting on the Intel️® communities. To investigate, please share with us the Intel® System Support Utility (Intel® SSU) results 


Regards, 

David G 

Intel Customer Support Technician 


northencat
Beginner
479 Views

here's the results of detailed view from intel ssu

northencat
Beginner
467 Views
Oh yea, new informartion. When i playing games, its always stuttering fps idk why. Any solution ?
David_G_Intel
Moderator
446 Views

Thank you for the report northencat. To provide the best recommendations please share with us the following info:

  • Does this happen with a specific application?
  • You mentioned that you tried to update the driver but "it doesn't work". Do you get a specific error? What method do you follow for the driver update?
  • Did you try different drivers? What versions did you try?
  • Did you try the drivers from Asus and Intel?
  • If possible, please share a video example of the problem.


Regards,

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
428 Views

Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

David G.  

Intel Customer Support Technician


northencat
Beginner
422 Views
Sorry i was busy lately.

New info : my laptop going fine rn because i updates lastest graphic driver from intel not ASUS. and i upgrade my RAM from 4 GB to 8 GB.
David_G_Intel
Moderator
398 Views

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.   


Best regards, 

David G 

Intel Customer Support Technician 


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