Xiaomi Notebook Ultra Laptop display giving me eye strain.

[VVarun]

I have a Xiaomi Ultra Notebook which I purchased a year ago. While using Windows 10 I did not perceive much eye strain but after upgrading to Windows 11 eye strain increased to such an extent that I cannot use my laptop anymore. The service centre staff also did not entertain me much after explaining the issue. I now only occasionally use the laptop since my old Laptop is at its end of life. 

I also accidentally stumbled upon a temporary solution with the Mi Support App provided. If I changed the resolution, the eye strain used to go away, but I had to keep changing the resolution upon restart, and after some Windows updates, this solution stopped working completely.

Also, this app only works online.

I don't know who is at fault here the Laptop manufacturer Xiaomi or the display manufacturer Tianma or Microsoft or Intel, ultimately the customer here is suffering.

Laptop Name: Xiaomi Mi NoteBook Ultra

Technical Details:

Display Specifications:
3.2K Mi TrueLife+ Display
Large Anti-glare Display (39.62 cm / 15.6 inches)
3200x2000 resolution (242 pixels per inch)
16:10 aspect ratio
90Hz smooth refresh rate
100% sRGB color gamut
1500:1 contrast ratio
TUV Rheinland Low Blue Light certification

Display Hardware: TL156MDMP01-0

If anyone in the community could help me resolve, mitigate or minimise the issue, I would be very grateful.

[JedG_Intel]

Hi VVarun,

Thank you for posting at Intel Community Forum.

I understand that you'd like assistance about the display on your Xiaomi Ultra Notebook. About this, I highly suggest that you get in touch with your OEM about it, but I'll still do my best to assist you. For me to properly investigate, please share the details below:

1. Have you tried rolling back to Windows 10?

2. Have you tried using OEM drivers?

3. Did you make recent changes aside from OS?

I look forward to your response!

Best regards,

Jed G.

Intel Customer Support Technician

[VVarun]

1. I did not try rolling back to Windows 10 as it was not an option. After a few Windows patches, Microsoft disabled rolling back to Windows 10.
2. Yes, I tried using OEM drivers, but the issue remained the same. Additionally, I also tried using the latest Intel GPU drivers, but that also went in vain.
3. I didn’t make any other changes apart from regular Windows Updates.

[RobbieR_Intel]

Hello Vvarun,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[VVarun]

1. I did not try rolling back to Windows 10 as it was not an option. After a few Windows patches, Microsoft disabled rolling back to Windows 10.
2. Yes, I tried using OEM drivers, but the issue remained the same. Additionally, I also tried using the latest Intel GPU drivers, but that also went in vain.
3. I didn’t make any other changes apart from regular Windows Updates.

[RobbieR_Intel]

Hello VVarun,

Thank you for sharing the troubleshooting steps that you took. 

We would like you to try the following steps:

• Switch to dark mode. Dark mode is a popular option in many apps.
• Use the Night Light Feature
• Turn off content adaptive brightness control

Additionally, we highly suggest you contact Xiaomi as they may provide other resolutions to your eye strain.

We look forward to your response!

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello VVarun,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello VVarun,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician