a770 bios + dvi port problem

[ibrahim_]

After I installed arc 770 to my pc, it started to give 3 beeps at bootup. the first one is long, the other two are short beeps. After it boots , the dvi port does not work , whereas hdmi works.  I updated to the latest BIOS, enabled the re_size BAR. GPU driver is the latest official intel driver. My system :

mainboard:  MSI   MS-7C51

CPU: AMD RYZEN 3600X

RAM: 16 gb ddr4

os: win11 (22H2 (10.0.22621)

[Jean_Intel]

Hello ibrahim_,

Thank you for posting on the Intel️® communities.

We would like to inform you that based on the information listed on the Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide, the Intel® Arc™ A-Series Graphics supports AMD 500 Series motherboard, or newer, with Smart Access Memory enabled. As per your motherboard specifications, your motherboard's chipset is AMD® A320, your problem may be caused by a compatibility problem.

However, we would like to confirm the following information:

• You mentioned that there is no video using the DVI port. Do you mean the DVI port on the motherboard?
• Did you check that all the ports on the Intel® Arc™ A770 work (the DP and HDMI)?

It is also important to mention that you a 3-beep code is normally related to a problem with memory. However, you should consult with your motherboard OEM to confirm if this beep code is an indication of a problem with your system.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello ibrahim_,

We hope you are doing fine.

We would appreciate it if you can share with us the information we requested from our previous response.

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[ibrahim_]

Hello Jean,

Thank you for your reply.  I don't use motherboards dvi port.  The problem did not occur at every time I started the PC. However, if it occured, some of the graphic cards ports did not work. But, since I removed and re-installed the BIOS battery, and flashed BIOS to latest update , and enabled re_size bar I did not encountered any GPU problem. To my knowledge, three short beeps imply memory problem, one long -two short imply GPU problem in MSI motherboards. 

I have  two 3200 mHz memory on the motherboard. My motherboard supports 3200 only with OC mode.  If I  use memory under 3200, it sometimes causes blue screen problem.  So I use motherboard on OC mode.

However, it seems the problem is solved with BIOS update. I also already have bought a A520 motherboard. If I see the problem again, I can change the motherboard.

In the beginning, I had concerns about a hardware problem of GPU. But I do not think a new brand Intel GPU would have hardware problem. I think it is a compatibility problem as you mentioned.

Thank you for your interest and support. 

Best regards.

[Jean_Intel]

Hello ibrahim_,

Thanks for the information provided.

We are glad to hear that after updating the BIOS, the boot problem stopped. We would like to leave this thread open for some time to ensure that the issue does not occur again. Please feel free to let us know if you require further assistance.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello ibrahim_,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.