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JMora26
Beginner
792 Views

cambia la resolucion de mi pantalla al regresar de suspencion

trabajo en Windows 10 Pro 1809 full actualizado, instalado en una NUC7i7BNH con tarjeta de graficos Intel(R) Iris(R) Plus Graphics 650. Cuando pongo en suspension (no al apagar) y se reactiva la NUC por un momento cambia su resolucion a UHD y al detectar el monitor 1920x1080 entonces corrige y desconfigura todo el escritorio.

Ta he probado con todos los drives desde la serie 15 hasta la 25 y no soluciona el problema.

Alguna solucion??

 

0 Kudos
13 Replies
n_scott_pearson
Super User Retired Employee
288 Views

What driver version are you running?

JMora26
Beginner
288 Views

Versión: 25.20.100.6577

n_scott_pearson
Super User Retired Employee
288 Views

Ok, ICS (@AlbertR_Intel​, @WannerG_Intel​) will need to put in a report on this issue. In my mind, it seems related to the issue where windows shrink and go to the upper left-hand corner of the screen when coming out of sleep.

 

S

Wanner_G_Intel
Moderator
288 Views

Hello JMora26, We would like to take a look at your system configuration. Please provide this information: 1. How are you connecting your Intel® NUC to the TV/monitor? 2. Have you tried testing another monitor or cable? 3. What is the monitor' brand and model. 4. Run the Intel® System Support Utility and attach the report to this thread. 1.Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... 2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
JMora26
Beginner
288 Views

Hi,

Attached the requested information.

Regards.

Jaime

JMora26
Beginner
288 Views

1. How are you connecting your Intel® NUC to the TV/monitor? LG Flatron M237WA, input by DVI

2. Have you tried testing another monitor or cable? YES

3. What is the monitor' brand and model. LG Flatron M237WA

4. Run the Intel® System Support Utility and attach the report to this thread.

Wanner_G_Intel
Moderator
288 Views

Hello JMora26, Thank you for your response. Based on the information provided, we recommend following these steps: 1. Try using a straight-through connection with a single cable and see if the issue occurs.(HDMI* and Thunderbolt* 3 via Type-C*) 2. What is the HDMI* to DVI adapter you are using? Intel® HD Graphics controllers only support DVI single-link rates, which only supports up to 1920 × 1200 at 60 Hz. DVI dual-link is not supported. 3. If the issue persists, and you have used other monitors and cables, please provide that information as it will help us troubleshoot this issue. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
288 Views

Double check for any depending Windows 10 updates, and then try this version: https://downloadcenter.intel.com/download/28208/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... Use these steps to install the driver: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html When did the issue start? Amy C Intel Customer Support Technician Under Contract to Intel Corporation
JMora26
Beginner
288 Views

This drive (24.20.100.6286) works just like the others, it's the first one I used. I've reinstalled my OS three times, I've noticed that setting up the desktop background starts the problem.

Jaime.

Wanner_G_Intel
Moderator
288 Views

Hello JMora26, Thank you for your response. Could you please provide more information about the steps you take to set up the desktop background and how this causes this issue? If you tried these steps below, please let us know, too. 1. Try using a straight-through connection with a single cable and see if the issue occurs.(HDMI* and Thunderbolt* 3 via Type-C*) 2. What is the HDMI* to DVI adapter you are using? Intel® HD Graphics controllers only support DVI single-link rates, which only supports up to 1920 × 1200 at 60 Hz. DVI dual-link is not supported. 3. If the issue persists, and you have used other monitors and cables, please provide that information as it will help us troubleshoot this issue. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
288 Views

Hello JMora26, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
JMora26
Beginner
288 Views

Hola Intel, estoy muy preocupado porque el problemas se mantiene y es muy complicado trabajar asi. He comprado otro monitor LG 27UK850 conectado via Type-C y no hay solucion.

Por favor su ayuda urgente!!

Wanner_G_Intel
Moderator
288 Views

Hello JMora26, Since you have tested other monitors and cables, and the issue persists, this may occur because Windows* does not detect the monitor immediately and a default resolution may be selected. A workaround for this behavior is disabling Sleep Mode in Windows*. However, if this is not a solution for you, then we recommend you to contact Intel Customer Support directly (phone or chat) in your region. Intel Customer Support Contact Information for US and Canada https://www.intel.com/content/www/us/en/support/contact-support.html#@11 Intel Customer Support Contact Information for Europe, Middle East and Africa https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Asia-Pacific https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Latin America https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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