can't re-install Driver & support assistant.

[DPADM1]

when i tried to re-install Driver and supprt assistant, after ruuning the installation file, it always shows " Are you sure you want to remove this program". I tried completely removing the previous program but still showing the same. Please help.

[LeonWaksman]

Please uninstall the previous DSA with this uninstaller: https://downloadcenter.intel.com/download/28598/Intel-Driver-Support-Assistant-Uninstaller?v=t and then try install the latest DSA: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

Hope this helps

Leon

[DPADM1]

Tried it many times. Still asking to uninstall the program when i run the installation file.

[LeonWaksman]

Clear also the cache (browsing history) in your Internet Browsers.

Leon

[DPADM1]

I cleared the cache and also disabled firewall. But still the same.

[Alberto_R_Intel]

DPADM1, Thank you for posting in the Intel® Communities Support.

Just to let you know, if there is a problem installing or re-installing the Intel® Driver and Support Assistant the issue might be due to the following reasons:

• You have an older component.
• Your component is discontinued or is not supported.
• You have a component not produced by Intel.
• You have a customized driver pre-installed by the computer manufacturer.
• The component is not in Intel's database.

In this case, we recommend to manually install the drivers provided by the manufacturer of the computer, since those drivers were customized by them work with your specific platform.

To install the proper drivers for your system, please visit the following link, choose the operating system and you will be able to see all the drivers for your computer:

https://www.asus.com/us/Laptops/ASUS-VivoBook-S15-S530UN/HelpDesk_Download/

Please let us know the results of trying to manually install the drivers.

Regards,

Alberto R.

Intel Customer Support Technician   

Under Contract to Intel Corporation

[Alberto_R_Intel]

DPADM1, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Alberto R.

Intel Customer Support Technician   

Under Contract to Intel Corporation

[Alberto_R_Intel]

DPADM1, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation