No. Support is provided through this support community, via chat service (during office hours for Pacific TZ) or via phone (during office hours for the TZ of the geo support office).
Here are pages where you can lookup contact information, including local phone numbers, by geography:
In many cases, there are Customer Support folks who will be able to communicate with you in your native tongue.
Are you aware that you can enable email notification in this support community? With this enabled, you can receive an email letting you know that someone has responded to your posts, etc.
Sorry, I would have to know exact name for this package. As well, if there is log file from this item's attempted installed, please include it in a response.
What I suggest you do is: