choppy video file playback and unable to update on board graphics driver

[NDenn1]

Hi there

I have recently experienced choppy video playback on a variety of video files and across several apps. I tried to update graphics using the Intel driver app. istallong the file it downloaded causes the "system does not meet minimum requirements" message. I tried deleting driver, restart and same happened again. I have no other video card installed,just on board graphics. Thanks

[idata]

Hello, Nicksxi:

Thank you for contacting the Intel Communities.I would like to recommend you to download and install the drivers directly from our https://downloadcenter.intel.com/ https://downloadcenter.intel.com/Here you can find the driver to be installed: https://downloadcenter.intel.com/download/25978/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496 https://downloadcenter.intel.com/download/25978/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496If you have issues wile using the .exe file, please download the .zip file and follow the instructions here: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.htmlHope you can get this driver updated.Regards,Esteban C

[idata]

Nicksxi :

I would like to double check if you were able to check the behavior of your system after installing the recommended drivers.

Regards,

Esteban C

[NDenn1]

Hi Esteban

Yes, video playback seems to be improved now. Although I still received the "system does not meet minimum requirements" message. Even when downloading the driver from the link you provided. So I'm not sure whether the new driver was installed at all.

However, the system seems to be running properly again. Perhaps I had some other software that was causing the computer to slow down...Thanks

[idata]

It is good to hear that you are not having issues with the choppy playback, Nicksxi.

In order to get a concrete resolution with this case, would you please provide me with the SSU report from your system? With that report, I will be able to check the driver installed in your system, which will allow us to know the version that fixed this.How can you get that report?-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-Download the utility-Scan your system with the utility-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)Hope I can hear from you soon.Regards,Esteban C

[idata]

Hi, Nicksxi:

I was curious if you were able to gather up the information requested before?Please let me know 🙂Regards,Esteban C