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22773 Discussions

crasheo de la laptop

Alan2121
Beginner
‎06-18-2025 07:12 PM
413 Views

temgo una msi y cundo juego se crashea mucho y no se que pueda ser 

 

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VonM_Intel
Moderator
‎06-20-2025 12:26 AM
372 Views

Hi Alan2121,

Thank you for posting in our Community. To help get to the bottom of this, could you kindly provide a bit more information so I can better assist you?

  • Which game(s) are you experiencing crashes with?
  • Do the crashes happen immediately on launch or during specific moments (e.g., loading screens, gameplay, cutscenes)?
  • Are you seeing any error messages or blue screens (BSOD) when the crash occurs?
  • Have there been any recent hardware or software changes (like new updates, drivers, or installations) before the issue started?


Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. If you've performed any other tests, please provide the details so we can avoid going over the same steps again.


Have a nice day!


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
‎06-25-2025 12:32 AM
306 Views

Hi Alan2121,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
‎06-30-2025 12:04 AM
250 Views

Hi Alan2121,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Von M.

Intel Customer Support Technician


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