Solved: Re: dGPU Switch and Freeze Problem - Page 2

RBalt1 · ‎10-28-2017

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

Left click on battery-icon in task-bar
Opening Chrome-browser
Opening Windows Image Viewer (app + classic Foto viewer)
Opening system control panel
Provocation any animation on task bar (e.g. thumbnail-preview, ...)
Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAY

Another video showing dGPU switch on a lot of simple tasks:

https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlc

Another one:

https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlc

We have tried updating every software possible, but no luck.

Intel driver
NVIDIA driver
Chipset driver
BIOS
Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

Acer VN7-793G
Acer Nitro 5 (AN515-51-536M)
Acer Nitro 5, i5 7300HQ, GTX1050 Ti
Acer Predator Helios 300 (PH317-51)
ASUS N580VD
Asus GL503VD
Asus GL503
Alienware 13 R3
Alienware 17 R4
Dell 7567
Dell XPS L521x
Dell Inspiron 15 Gaming 7577
Dell 7510 (Early 2017)
Gigabyte Aero15W
GIGABYTE P37XV6
Gigabyte P35 v6
Gigabyte Aero 15
HP Omen 15
HP Omen HD630 + GTX1050
HP Pavilion
Lenovo Y720
Lenovo Y520
Lenovo W530
Lenovo P51 Xeon
MSI GE63VR 7RF Raider 4K
MSI GS60 2PE
MSI GS43VR 7RE
MSI GS63VR 4K
MSI GS73VR 7RG Stealth Pro
MSI GS73VR 7RF
MSI GP62MVR 7RF
MSI GE72MVR 7RG
MSI GE73VR 7RE
MSI GE73VR 7RF
MSI GP72MVR
MSI GX63VR
Monster ABRA A7 V7.2 (Clevo)
Razer Blade 14
Razer Blade 14 2017
Razer Blade 2017
Samsung Odyssey i7 7700 + GTX 1050
XMG A517-dnj
XMG P507

Non-Effected Models:

MSI PL62 7RC

Effected Windows Versions:

W...

Bryce__Intel · ‎04-10-2018

Hello folks,

Thank you for your patience while we investigated this further. I understand the frustrations caused by this issue and apologize for the inconvenience it may be bringing you. By now, most of you have installed our latest graphics driver (https://downloadcenter.intel.com/download/27650 15.65.5.4982) and seen the right-click desktop issue resolved (and some other right-click stutters as well).

After implementing the code change, we noticed there were some remaining right-click stutters happening in various areas of the OS experience and that's what we've been investigating until now; we wanted to be very clear if we were still contributing to them. We've now concluded that we are not, we're only in the stack 1 millisecond which is acceptable and the remaining time is from other parties and the three others in the stack, to the best of my knowledge are aware, investigating, and treating this with high priority.

This concludes Intel's investigation so I'm now considering this thread closed, though Intel will remain in communication with the other parties to assist in any way we can should they desire.

Special thanks to coolrecep for reporting this and all the others helping with config details and testing so we could improve our drivers as quickly as possible. We value all of your contributions.

.:Bryce:.

View solution in original post

RBalt1 · ‎11-08-2017

Updates please. Problem still not solved.

VFote · ‎11-08-2017

Same issue on HD630 + GTX 1050 Ti 4GB.

TO NOTICE: the problem is present on notebook with HD 530 and GTX 960M 4GB as well.

VFote · ‎11-08-2017

Here is the video I made 8 months ago: https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlc

I marked it as SOLVED on Creators Update because big lags have been solved. But now I see that people say that with Fall Creators Update things got worse...

NVIDIA knows nothing.

Microsoft knows nothing.

Even Intel will not know anything?

RBalt1 · ‎11-08-2017

NVIDIA is looking into the issue. I will tell everyone to return their laptops if this shit does not get solved!

RBalt1 · ‎11-09-2017

Any updates guys? I will return my laptop I am fed up with this problem.

RBalt1 · ‎11-09-2017

Come on Intel. You won't be successful in the discrete GPU market if you don't fix the OnBoard GPU problems...

A_ · ‎11-10-2017

for now just try using this program

https://github.com/jobeid/TrayPwrD3 GitHub - jobeid/TrayPwrD3: Keeps dGPU on but idle until needed. This addresses the Windows 10 stutter/mouse freeze on du…

A_ · ‎11-10-2017

bro your not alone

i have same problem on my alienware 17 r4 gtx 1070 and 7700hq cpu

but i did using this programm https://github.com/jobeid/TrayPwrD3 GitHub - jobeid/TrayPwrD3: Keeps dGPU on but idle until needed. This addresses the Windows 10 stutter/mouse freeze on du…

RBalt1 · ‎11-10-2017

I DO NOT ACCEPT ANY WORKAROUND OTHER THAN AN OFFICIAL SOLUTION!

MICROSOFT, INTEL AND NVIDIA NEEDS TO GET THEIR SHIT TOGEHTER!

A_ · ‎11-10-2017

ok just stay with freezing

i am using this program before patch comes out.

RBalt1 · ‎11-10-2017

Yeah keep using it. I will return my laptop in 2018 as no fix will arrive...

RBalt1 · ‎11-11-2017

Come on Intel. I have provided all the required data. Don't tell me you can't find a laptop with discrete graphics...

FCarr8 · ‎11-13-2017

I will send my MSI GP62MVR 7RF Leopard Pro to the warranty, this problem is driving me crazy, it is unbearable to use this laptop.

RBalt1 · ‎11-13-2017

We need an update on this Intel.

RonaldM_Intel · ‎11-13-2017

Hello Everyone,

While we cannot promise any particular outcome, I have filed and internal bug report [ID 1406598524] for this to be debugged by Intel.

I'll update this thread as soon as I have any news.

In the mean time, I recommend reporting this issue directly to your laptop manufacturer (OEM Original Equipment Manufacturer) for increased issue visibility and tracking. I think your laptop manufacturer should be able to reproduce the issue and do their own debugging (mainly since they have access to the exact same laptop model).

Best Regards,

Ronald M.

RBalt1 · ‎11-14-2017

Thank you for the reply. I have contacted MSI and they have told us that the problem is caused by Microsoft.

ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer... All of them have this problem. I don't think they all produce faulty hardware.

RBalt1 · ‎11-20-2017

Any updates please?

FCarr8 · ‎11-20-2017

Today or tomorrow I will receive my laptop, MSI said that Optimus nVidia's operation is correct and that there is no problem.

MSI sends me the following video: https://drive.google.com/file/d/1pAzSbtk_4J3fn3Qr0xO2hqCLY4vTbVdX/view https://drive.google.com/file/d/1pAzSbtk_4J3fn3Qr0xO2hqCLY4vTbVdX/viewhttps://drive.google.com/file/d/1pAzSbtk_4J3fn3Qr0xO2hqCLY4vTbVdX/view

So it means that the problem is caused by Windows 10, and until the date is not solved.

CCarr9 · ‎11-20-2017

what version of drivers are using in this video? intel and nvidia

FCarr8 · ‎11-20-2017

The latest version

CCarr9 · ‎11-20-2017

windows 10 version?